Microsoft Teams Logo Award Winner Product Badge
Microsoft Teams Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Teams

Composite Score
8.9 /10
CX Score
9.1 /10
Microsoft Teams
8.9 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Helps Innovate
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 84

Communications

88

Web & Desktop Conferencing

87

Mobility

86

Secure Access

85

Presence IM

85

Call Management

84

Centralized Management Portal

83

Continuous UCC

82

Audio Transcription

82

Speech Access and Personal Assistant

81

Session Border Controller

80

Vendor Capability Ratings

Average 83

Business Value Created

86

Ease of Implementation

86

Quality of Features

85

Breadth of Features

84

Ease of IT Administration

84

Usability and Intuitiveness

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

79

Microsoft Teams Reviews

Sharon T.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

Great team collaboration and project management.

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams is an effective solution for team collaboration, providing the tools needed for efficient communication and project management especially in remote and hybrid work environments. It's Integra with Microsoft 365 allows seamless access to tools like Word, Excel and SharePoint which enhance productivity and collaboration in my organization.

What is your favorite aspect of this product?

The interface is very user-friendly and easy to customize making it easier to navigate through video calls, chats, and file sharing. I like some more robust features like threaded conversations and channels that helps to keep discussion organized, while having the ability to schedule meetings directly within the app which is time saving and convincing.

What do you dislike most about this product?

One of the weaknesses of MS Teams is that navigating and managing files can sometimes feels less intuitive compared to dedicated file-sharing platforms.

What recommendations would you give to someone considering this product?

MT is a great tool for anyone looking for a reliable and easy-to-use team collaboration and communication platform with all required features.

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Unique Features

Neeraj G.

  • Role: Consultant
  • Industry: Manufacturing
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2024

365 comprehensive solution

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

One comprehensive solution to handle business smoothly from conducting meetings, to engaging with people, handling dashboards and data through SharePoint.

What is your favorite aspect of this product?

It consumes very less data and can handles large data files securely

What do you dislike most about this product?

Costly and might not be suitable for small enterprises

What recommendations would you give to someone considering this product?

It's a brilliant platform for business continuity across the globe.

Pros

  • Helps Innovate
  • Trustworthy
  • Unique Features
  • Inspires Innovation

Skever M.

  • Role: Sales Marketing
  • Industry: Transportation
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2024

Great for Microsoft Software Centric Organisation'

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

It's deep Integration with Microsoft 365 Ecosystem, All-in-One Collaboration Platform, Customizable and Scalable Workspace, and Built-in Document Collaboration are just but a few of it advantages differentials with other products.

What is your favorite aspect of this product?

Teams benefits from Microsoft’s enterprise-grade security infrastructure, offering multi-factor authentication, data encryption, compliance with industry standards (e.g., HIPAA, GDPR), and advanced threat protection. It also allows detailed controls for IT admins over permissions, data retention, and compliance features, making it particularly appealing to large organizations and regulated industries.

What do you dislike most about this product?

Teams can be overwhelming for first-time users due to the sheer number of features Teams can be resource-intensive, particularly when running on older computers or systems with limited memory Teams doesn't match Zoom’s capabilities for webinars and large-scale virtual events unless you opt for higher-priced enterprise versions

What recommendations would you give to someone considering this product?

Teams is ideal for organizations with a Microsoft-centric ecosystem due to its seamless integration. If you rely heavily on other tools (Google Workspace, for example), evaluate how well Teams integrates with those platforms before making the switch.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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