Microsoft Teams Logo Award Winner Product Badge
Microsoft Teams Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Teams

Composite Score
8.9 /10
CX Score
9.1 /10
Microsoft Teams
8.9 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Helps Innovate
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 84

Communications

88

Web & Desktop Conferencing

87

Mobility

86

Secure Access

85

Presence IM

85

Call Management

84

Centralized Management Portal

83

Continuous UCC

82

Audio Transcription

82

Speech Access and Personal Assistant

81

Session Border Controller

80

Vendor Capability Ratings

Average 83

Business Value Created

86

Ease of Implementation

85

Quality of Features

85

Breadth of Features

84

Ease of IT Administration

84

Usability and Intuitiveness

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

79

Microsoft Teams Reviews

Sarah P.

  • Role: Information Technology
  • Industry: Construction
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Organized way to conduct online meetings.

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Microsoft team is the most powerful communication tool out there. I like the way we are able to create and schedule meetings. It's has best video quality that enables us to run our meetings very easily. It's intergrates seamlessly with other Microsoft products especially outlook.

What is your favorite aspect of this product?

Intergration with outlook was great milestone for this application. We are able to schedule and create meetings very easily using this application. It's very affordable and its accessible even with poor internet internet connection.

What do you dislike most about this product?

Nothing to dislike so far. It has been a powerful communication application that we have been using daily in our organisation. It has not failed us even once.

What recommendations would you give to someone considering this product?

Microsoft team is must have application for effective online meetings and video conferencing ,its cheaper compared to other applications and its connection is very fast. It's accessible even with low internet connection and their customer support department is excellent.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Saylor A.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Microsoft Teams – An Essential Meeting Tool

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

It allows users’ to share and save documents, files, pictures within this platform. The interface is user-friendly and simple. User can also schedule meetings at particular time and invitation will be sent to participants on time. It offers a free trial version.

What is your favorite aspect of this product?

It allows users’ to chat with groups and with individuals, create meeting or conferencing rooms depending upon one’s preference. The characters which user can enter in one message are unlimited. It gives a whole team space for data or documents saving and to individuals as well.

What do you dislike most about this product?

Layout of chats and platform I quite difficult for the users’ to understand and use. Screen sharing feature on this platform sometimes shows errors. The audio quality is mostly distorted. User experience is effected because of these issues.

What recommendations would you give to someone considering this product?

The errors and bugs should be removed. The chat layout changing ability should be given to the users’ for better experience. The audio quality should be improved on calls or meetings.

Pros

  • Trustworthy
  • Unique Features
  • Caring
  • Altruistic

Tonia T.

  • Role: Information Technology
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Microsoft Teams-Good for communication purposes!

Likeliness to Recommend

7 /10

What differentiates Microsoft Teams from other similar products?

In principle, Microsoft groups are only a correspondence application for business. Groups can undoubtedly be coordinated with each Microsoft application out there, which makes it simple to utilize and extremely proficient in sharing documents, particularly from Microsoft 365 biological system. The greatest benefit of Microsoft Teams is the capacity to make/plan gatherings with the schools with practically no obstacles. The video and sound of the gatherings additionally are comparable to the Zoom meeting and additional highlights accessible in the gatherings like recording.

What is your favorite aspect of this product?

Microsoft Teams have presented reconciliations inside the actual application for improved efficiency and a simple work process. There are various applications that are utilized by the organization day to day and adding them to the undertakings list or to some product presently should be possible effectively with a tick in the actual Teams. Project pioneers can now dole out errands while the call will tackle the issue of signing in to the site and adding. This saved a ton of time and expanded our group's exhibition.

What do you dislike most about this product?

The central concern with Microsoft Teams is signing in, particularly assuming a welcome is shipped off a record that isn't your enlisted Microsoft Teams account. For reasons unknown, it typically takes me a few minutes to appropriately sign in to Microsoft Teams. This has never been an issue with Google Meet, Zoom, or different stages, and means I need to plan an additional 5 minutes before any Microsoft Teams call to ensure I'm signed in appropriately. Likewise, in the event that I'm not signed in as expected, my green screen/chromakeyed foundations are not accessible, which makes me look less expert.

What recommendations would you give to someone considering this product?

Take as much time as is needed to become accustomed to it and investigate every one of its highlights. Run test gatherings and meetings and attempt to purposely "break" things so you can investigate on the spot when you're living. In the event that you are searching for a device that can give you video calls, talks, screen sharing, and surveys then you can go for Microsoft groups since it is exceptionally simple to utilize contrasted with skype. Additionally, it takes less memory than different devices.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Trustworthy

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