Microsoft Teams Logo Award Winner Product Badge
Microsoft Teams Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Teams

Composite Score
8.9 /10
CX Score
9.1 /10
Microsoft Teams
8.9 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Helps Innovate
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 84

Communications

88

Web & Desktop Conferencing

87

Mobility

86

Secure Access

85

Presence IM

85

Call Management

84

Centralized Management Portal

83

Continuous UCC

82

Audio Transcription

82

Speech Access and Personal Assistant

81

Session Border Controller

80

Vendor Capability Ratings

Average 83

Business Value Created

86

Ease of Implementation

85

Quality of Features

85

Breadth of Features

84

Ease of IT Administration

84

Usability and Intuitiveness

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

79

Microsoft Teams Reviews

Jasmine R.

  • Role: Information Technology
  • Industry: Machinery
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

With options to classify your discussions.

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Provide input, support projects, and exchange ideas securely with Microsoft Teams while staying connected. Before joining a call, you can preview your videos. When you work from anywhere, it gives you the flexibility to adjust noise suppression and cancel background sounds. Instead of copying people into unnecessary emails, you can purposefully create groups to share messages and files with the right people. You can choose the video source you want to watch and pin it to your screen, as well as join your video meetings.

What is your favorite aspect of this product?

I like Microsoft Teams because it automatically collects a list of coworkers' names so we can connect. Both external contacts and company contacts can be added. We can hold meetings and record them for later use and consultation. By syncing with the calendar, you can keep track of all communications and discussions within your company. You can transfer any information through contacts and share our files. We may communicate with co-workers and team members using instant messaging and video chat services.

What do you dislike most about this product?

The Microsoft Teams mobile app remains subpar. For beginners, the interface is time consuming and not particularly intuitive. For Microsoft Teams to work well, there must be a strong internet connection.

What recommendations would you give to someone considering this product?

I suggest Microsoft Teams as it allows you to create a message and then send it to numerous channels. There are options for screen sharing, group whiteboarding, and individual or group calls with audio or video only. A call can be scheduled in advance and you can be alerted before it starts.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Role: Public Sector
  • Industry: Government
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Jul 2022

Teams is a really nice UE

Likeliness to Recommend

9 /10

Pros

  • Enables Productivity
  • Saves Time
  • Helps Innovate
  • Continually Improving Product

Carolina D.

  • Role: Consultant
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Efficient and easy to use.

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

The tool allows its use in a few steps and because it is part of the Microsoft ecosystem it safely enables efficient integration with the other tools in the office suite. It is possible to exchange files in conjunction with these tools using their formats and extensions, making Mircosoft Teams a tool that centralizes the remote connection and the simultaneous exchange of files.

What is your favorite aspect of this product?

The resources used were efficient, and at the moment I have no negative points to report.

What do you dislike most about this product?

The resources used were efficient, and at the moment I have no negative points to report.

What recommendations would you give to someone considering this product?

The basic version already provides an efficient connection with great audio and video quality. For users of windows and office operating systems, the use of the tool becomes very simple and without major obstacles due to the similarity of the interface used in the windows and office ecosystems.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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