Microsoft Corporation

Microsoft Teams

Composite Score

8.9 /10

CX Score

9.1 /10

811 Reviews Write a Review

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What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details

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Awards & Recognition

Microsoft Teams won the following awards in the Unified Communications as a Service category

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Strategy and Innovation
Product Impact
Contract Negotiation

2022

2022 Data Quadrant Gold Medalist

2022

6 Top Rated Capabilities

7 Top Rated Features

2022

2021 Emotional Footprint Champion

2021

2020 Data Quadrant Gold Medalist

2020

2020 Emotional Footprint Champion

2020

Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

2% Negative

5% Neutral

93% Positive

Pros

Respectful
Helps Innovate
Enables Productivity
Trustworthy

Feature Ratings

Average 84

Communications

Web & Desktop Conferencing

Mobility

Secure Access

Presence IM

Call Management

Centralized Management Portal

Continuous UCC

Audio Transcription

Speech Access and Personal Assistant

Session Border Controller

Vendor Capability Ratings

Average 83

Business Value Created

Ease of Implementation

Quality of Features

Breadth of Features

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support

Also Featured in...

Business Instant Messaging - Enterprise

Score 8.7

View Microsoft Teams in this category (opens in a new tab)

Web and Video Conferencing - Enterprise

Score 8.7

View Microsoft Teams in this category (opens in a new tab)

Digital Workplace

Score 8.7

View Microsoft Teams in this category (opens in a new tab)

Microsoft Teams Reviews

Derek S.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2022

How remote work is accomplished in today's world

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Integration with Active Directory as well as with the Office 365 suite.

What is your favorite aspect of this product?

Easy transition from Teams to Outlook or SharePoint. Easy transition from mobile Teams app to desktop app.

What do you dislike most about this product?

The software can be inconsistent with meetings but it's rather rare as time goes by.

What recommendations would you give to someone considering this product?

If you use Office 365, Teams is by far the best app to communicate, coordinate, and collaborate.

Pros

Helps Innovate
Performance Enhancing
Enables Productivity
Effective Service

Cons

Vendor's Interest First

Jeffrey A.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Aug 2022

Microsoft Teams is a great product. Undoubtedly!

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Features, so many features and integrations.

What is your favorite aspect of this product?

The UI/UX is soothing to me.

What do you dislike most about this product?

The inability to input admin credentials when UAC pops during screen sharing. Annoying. Similar products do this easily, there's almost no reason for this limitation, because a thousand and one solutions do this easily.

What recommendations would you give to someone considering this product?

Microsoft Teams is hands down the best. Overall.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Kerren K.

Role: Human Resources
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2022

Good product, widely used

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

Teams is very easy to use and navigate. It's very clean and I think it feels easier than something like Slack. It has more features than Zoom. I also use Teams as a phone, so I have a phone number to make direct calls, instead of needing to use my cell or a landline.

What is your favorite aspect of this product?

The chat feature. I love that there's pictures, gifs, emojis, etc. with chat. As someone who works remotely, I enjoy the chance to connect with my teammates, without needing to jump on an actual call

What do you dislike most about this product?

Two features I wish Teams had: The ability to change your status to "at lunch" with a food icon. The ability to merge folders into other folders within a Team - I want to just click and drag a folder into another to combine them.

What recommendations would you give to someone considering this product?

If you have the money for it, go for it!

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Microsoft Teams

What is Microsoft Teams?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2021 Emotional Footprint Champion

2020 Data Quadrant Gold Medalist

2020 Emotional Footprint Champion

Microsoft Teams Ratings

90 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Microsoft Teams?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Communications Includes communication portals, secure messaging, and automated alerts.

Web & Desktop Conferencing Multi-party screen sharing, and peer-to-peer or multi-party video conferencing from any location.

Mobility Integrating the mobile users' voice and real-time communications services with core enterprise communications lets them do their jobs regardless of location.

Secure Access Establishment of a VPN session to the internal phone system.

Presence IM Knowing the availability of users.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Centralized Management Portal Includes multiple client management, push install capability, comprehensive policies for different groups, and active directory integration and synchronization.

Continuous UCC Interface which enables a space for custom grouped/channeled free-form team communication.

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Speech Access and Personal Assistant Using speech commands, personal assistants (or virtual assistants) allow users to access their inbox, calendar, directory and so on.

Session Border Controller Strategically placed gateways to facilitate traffic flow conversions (such as analog to VOIP gateways and digital gateways).

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Business Instant Messaging - Enterprise

Web and Video Conferencing - Enterprise

Digital Workplace

Microsoft Teams Reviews

Derek S.

How remote work is accomplished in today's world

Likeliness to Recommend

Pros

Cons

Jeffrey A.

Microsoft Teams is a great product. Undoubtedly!

Likeliness to Recommend

Pros

Kerren K.

Good product, widely used

Likeliness to Recommend

Pros

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1
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Feature Ratings

Communications

Web & Desktop Conferencing

Mobility

Secure Access

Presence IM

Call Management

Centralized Management Portal

Continuous UCC

Audio Transcription

Speech Access and Personal Assistant

Session Border Controller

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Quality of Features

Breadth of Features

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support