Microsoft Teams Logo Award Winner Product Badge
Microsoft Teams Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Teams

Composite Score
8.9 /10
CX Score
9.1 /10
Microsoft Teams
8.9 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Helps Innovate
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 84

Communications

88

Web & Desktop Conferencing

87

Mobility

86

Secure Access

85

Presence IM

85

Call Management

84

Centralized Management Portal

83

Continuous UCC

82

Audio Transcription

82

Speech Access and Personal Assistant

81

Session Border Controller

80

Vendor Capability Ratings

Average 83

Business Value Created

86

Ease of Implementation

85

Quality of Features

85

Breadth of Features

84

Ease of IT Administration

84

Usability and Intuitiveness

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

79

Microsoft Teams Reviews

Chris C.

  • Role: Sales Marketing
  • Industry: Shipping
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

A sleek and simple communication solution

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Teams navigation is more focused on teams, making working together easier

What is your favorite aspect of this product?

The best feature is the integration with Microsoft outlook, making it easy to see when calls are scheduled and integrate working between the two programs

What do you dislike most about this product?

Confusing File Structures.and limited flexibility

What recommendations would you give to someone considering this product?

Work collaboratively on a project with your team to see how easy it makes working together

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Alex T.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2022

Everything in one view, user-friendly interface

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

MS Teams' inclusion in the Microsoft ecosystem is its strongest suit. Microsoft Teams works perfectly with the Office 365 programs you use at work every day, such as Excel, Word, PowerPoint, OneNote, Outlook , and SharePoint.

What is your favorite aspect of this product?

Microsoft Teams has numerous features that I found appealing. What I loved best was being able to attach files, ask questions by raising my hand, and express my opinions by clicking like or dislike.

What do you dislike most about this product?

They should focus on improving the ambience. This is good, however it lacks a natural appearance. Furthermore, Teams should make it very clear on the pop up that you are unable to access to Teams since your phone authentication has expired.

What recommendations would you give to someone considering this product?

Through group get-togethers, this addresses the issue of communicating with colleagues and customers. You could do a lot of things with it, including share files, GIFs, emojis, respond to individual messages, react to individual messages, make daily notes, and store files.

Pros

  • Reliable
  • Enables Productivity
  • Efficient Service
  • Acts with Integrity

Joel B.

  • Role: Operations
  • Industry: Media
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2022

Microsoft Teams, keep our team connected

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

The simplicity of conversation is what makes Teams so great. It's great that my work phone can now connect to my mobile phone. We can all use our existing Office 365 logins to access shared calendars, files, video calls, and instant messaging without having to switch to a separate app like Zoom. The organizational chart is also interesting to me.

What is your favorite aspect of this product?

In addition to being straightforward, it's also really convenient. Provides room for substantial growth. The capacity to communicate one-on-one or in small groups as well as to transfer and discuss data is quite useful. We make excellent use of calls and video conferencing as well; they simplify our work considerably.

What do you dislike most about this product?

We want Teams could support more people at once and serve as our primary video conferencing service. Furthermore, there may be a learning curve associated with figuring out how to customize your notifications. I think they need to streamline this process.

What recommendations would you give to someone considering this product?

Ease of communication between employees and departments via various channels. The ability to easily connect with one another is greatly facilitated by the use of shared files, video calls, and team messaging.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

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