Microsoft Corporation

Microsoft Teams

Composite Score

8.9 /10

CX Score

9.1 /10

882 Reviews Write a Review

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What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details

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Awards & Recognition

Microsoft Teams won the following awards in the Unified Communications as a Service category

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Strategy and Innovation
Product Impact
Contract Negotiation

2022

2022 Data Quadrant Gold Medalist

2022

6 Top Rated Capabilities

7 Top Rated Features

2022

2021 Emotional Footprint Champion

2021

2020 Data Quadrant Gold Medalist

2020

2020 Emotional Footprint Champion

2020

Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

2% Negative

5% Neutral

93% Positive

Pros

Respectful
Fair
Helps Innovate
Reliable

Feature Ratings

Average 84

Communications

Web & Desktop Conferencing

Mobility

Secure Access

Presence IM

Call Management

Centralized Management Portal

Audio Transcription

Continuous UCC

Session Border Controller

Speech Access and Personal Assistant

Vendor Capability Ratings

Average 82

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support

Also Featured in...

Business Instant Messaging - Enterprise

Score 8.7

View Microsoft Teams in this category (opens in a new tab)

Web and Video Conferencing - Enterprise

Score 8.7

View Microsoft Teams in this category (opens in a new tab)

Digital Workplace

Score 8.7

View Microsoft Teams in this category (opens in a new tab)

Microsoft Teams Reviews

Akash R.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2022

high-quality communication tool

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams offers a number of features that can improve your ability to communicate with others. The tool includes apps for watching educational video tutorials on YouTube, using pools for team voting, and many more.

What is your favorite aspect of this product?

The best aspects of teams are how straightforward communication is and how you always feel like you are in the loop. I don't think I'm skipping out on anything crucial. In contrast to other competitors I've tried, it only took me just a few days to feel like I fully understood the programme.

What do you dislike most about this product?

I don't mind it, but I wish the tool would add the ability to delete conversations as well as just messages.

What recommendations would you give to someone considering this product?

In particular, it addresses communication issues. Without teams, working from home would have been much more difficult. The timing feels right! Even at work, it is simple to get in touch with and locate the appropriate person for any problems you are having.

Pros

Helps Innovate
Reliable
Unique Features
Effective Service

David C.

Role: Consultant
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2022

Teams is easy to use, but lacks in features

Likeliness to Recommend

5 /10

What differentiates Microsoft Teams from other similar products?

Teams is differentiated in its ease of use, but lacks in the breadth of its features.

What is your favorite aspect of this product?

Its simplified UI and practicality in use.

What do you dislike most about this product?

Its major lack in various functionalities from (Screensharing, File archives, Searches, etc.) compared to its major competitors in Slack, Twilio, etc.

What recommendations would you give to someone considering this product?

Consider the specific features you may need from a complexity standpoint and be wary of your primary necessities before purchasing this messaging platform.

Pros

Helps Innovate
Altruistic
Security Protects
Continually Improving Product

Cons

Less Effective Service
Less Caring
Wastes Time

Peyton M.

Role: Sales Marketing
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2022

Easy to Use, Widespread use among all departments

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Widespread use among all our different branches of buisness

What is your favorite aspect of this product?

the awards to recognize coworkers internally

What do you dislike most about this product?

the downloading of files

What recommendations would you give to someone considering this product?

definitely worthwhile for large businesses

Pros

Continually Improving Product
Effective Service
Caring
Saves Time

Microsoft Teams

What is Microsoft Teams?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2021 Emotional Footprint Champion

2020 Data Quadrant Gold Medalist

2020 Emotional Footprint Champion

Microsoft Teams Ratings

91 Likeliness to Recommend

1 Since last award

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Microsoft Teams?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Communications Includes communication portals, secure messaging, and automated alerts.

Web & Desktop Conferencing Multi-party screen sharing, and peer-to-peer or multi-party video conferencing from any location.

Mobility Integrating the mobile users' voice and real-time communications services with core enterprise communications lets them do their jobs regardless of location.

Secure Access Establishment of a VPN session to the internal phone system.

Presence IM Knowing the availability of users.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Centralized Management Portal Includes multiple client management, push install capability, comprehensive policies for different groups, and active directory integration and synchronization.

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Continuous UCC Interface which enables a space for custom grouped/channeled free-form team communication.

Session Border Controller Strategically placed gateways to facilitate traffic flow conversions (such as analog to VOIP gateways and digital gateways).

Speech Access and Personal Assistant Using speech commands, personal assistants (or virtual assistants) allow users to access their inbox, calendar, directory and so on.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Business Instant Messaging - Enterprise

Web and Video Conferencing - Enterprise

Digital Workplace

Microsoft Teams Reviews

Akash R.

high-quality communication tool

Likeliness to Recommend

Pros

David C.

Teams is easy to use, but lacks in features

Likeliness to Recommend

Pros

Cons

Peyton M.

Easy to Use, Widespread use among all departments

Likeliness to Recommend

Pros

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1
Since last award

Feature Ratings

Communications

Web & Desktop Conferencing

Mobility

Secure Access

Presence IM

Call Management

Centralized Management Portal

Audio Transcription

Continuous UCC

Session Border Controller

Speech Access and Personal Assistant

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support