Microsoft Teams Logo Award Winner Product Badge
Microsoft Teams Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Teams

Composite Score
8.9 /10
CX Score
9.1 /10
Microsoft Teams
8.9 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Helps Innovate
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 84

Communications

88

Web & Desktop Conferencing

87

Mobility

86

Secure Access

85

Presence IM

85

Call Management

84

Centralized Management Portal

83

Continuous UCC

82

Audio Transcription

82

Speech Access and Personal Assistant

81

Session Border Controller

80

Vendor Capability Ratings

Average 83

Business Value Created

86

Ease of Implementation

85

Quality of Features

85

Breadth of Features

84

Ease of IT Administration

84

Usability and Intuitiveness

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

79

Microsoft Teams Reviews

Océane V.

  • Role: Human Resources
  • Industry: Finance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2022

easy to use, kanban, video record, attendance

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams is a powerful tool that offers a lot of different services (video conference, breakout rooms, video record, attendance record, create groups and channels, use SharePoint for sharing and collaborating on files, communications posts...)

What is your favorite aspect of this product?

I love the feature for animating video confernece. There is reactions button, vote button, breakout rooms feature, video record, whiteboard and you can also integrate other app for example "poll survey"

What do you dislike most about this product?

The creator of the teams meeting link have access to these unique features I described before. It could be nice to let the creator of the teams meeting transfer this role/rights to another person.

What recommendations would you give to someone considering this product?

If you are looking for a video conference system but also a collaboration tool yo should buy this software. You can manage your project by creating Kanban, you can create and manage virtual classroom/ meetings and you can use it as a instant messages system.

Pros

  • Reliable
  • Unique Features
  • Security Protects
  • Performance Enhancing

Bhoomika T.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

User friendly with useful features

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

Teams provide a privacy , as user cannot idenitfied within how much time before the user was active in single word can say last active time of user. other than that teams provide you app personalization like theme color. Also you can export app data and share it on email so if needed then you can able to use it

What is your favorite aspect of this product?

The automation , scheduled meetings , status resets on time

What do you dislike most about this product?

There are few bugs which down the experience 1. Product getting hang sometimes when you receives call 2. Sometimes all the call option removed from screen and you even not able to disconnect call 3. Sometimes you cant login into application

What recommendations would you give to someone considering this product?

if you have small organization then you can go ahead with teams

Pros

  • Continually Improving Product
  • Helps Innovate
  • Reliable
  • Performance Enhancing

Chad S.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2022

Solid Collaboration App

Likeliness to Recommend

7 /10

What differentiates Microsoft Teams from other similar products?

Teams is part of the M365 ecosystem, which gives it a major advantage over other tools

What is your favorite aspect of this product?

Easy to use and ubiquitous

What do you dislike most about this product?

Not having threads in chat conversations

What recommendations would you give to someone considering this product?

Decide which aspects are going to be most important to your organization and focus on those. Everything else is a "nice-to-have"

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Cons

  • Less Inspiring

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