Microsoft Teams Logo Award Winner Product Badge
Microsoft Teams Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Teams

Composite Score
8.9 /10
CX Score
9.1 /10
Microsoft Teams
8.9 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

98 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Fair
  • Helps Innovate
  • Reliable

Feature Ratings

Average 84

Communications

88

Web & Desktop Conferencing

87

Mobility

86

Secure Access

85

Presence IM

84

Call Management

84

Centralized Management Portal

83

Audio Transcription

82

Continuous UCC

82

Session Border Controller

80

Speech Access and Personal Assistant

80

Vendor Capability Ratings

Average 82

Business Value Created

86

Ease of Implementation

85

Breadth of Features

85

Quality of Features

84

Ease of IT Administration

83

Usability and Intuitiveness

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

78

Microsoft Teams Reviews

Abhimanyu S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2023

Likeliness to Recommend

10 /10

Pros

  • Saves Time
  • Efficient Service
  • Effective Service
  • Acts with Integrity

Cons

  • Vendor Friendly Policies
  • Commodity Features
  • Vendor's Interest First

Savad M.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2023

Best Place to interact with team

Likeliness to Recommend

7 /10

What differentiates Microsoft Teams from other similar products?

Its is one place for all . Its a package

What is your favorite aspect of this product?

Video conferencing

What do you dislike most about this product?

It gives an unexpected error

What recommendations would you give to someone considering this product?

Get rid of all the other team management solution

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Michel M.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Limitless collaborations

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

It has allowed us to manage our videoconferences in an organized way, transcribing our videos and breaking down topics that have a high impact on our teams and through which we can share ideas.

What is your favorite aspect of this product?

It is a great solution to hold productive and interactive meetings through which we can share outstanding projects and provides us with an agenda to carry out complete planning for each meeting.

What do you dislike most about this product?

This platform is fantastic for improving workflow and maximizing remote communications, it allows us to connect with everyone using Google Calendar, it's a great tool, and we haven't had any issues.

What recommendations would you give to someone considering this product?

It is a platform with features that are useful for our company, it provides us with real-time and group chat, it allows us to hold video conferences and meetings from anywhere, without a doubt it is the most efficient platform we have used.

Pros

  • Helps Innovate
  • Enables Productivity
  • Trustworthy
  • Unique Features

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