Microsoft Teams Logo Award Winner Product Badge
Microsoft Teams Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Teams

Composite Score
8.9 /10
CX Score
9.1 /10
Microsoft Teams
8.9 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

98 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Fair
  • Helps Innovate
  • Reliable

Feature Ratings

Average 84

Communications

88

Web & Desktop Conferencing

87

Mobility

86

Secure Access

85

Presence IM

84

Call Management

84

Centralized Management Portal

83

Audio Transcription

82

Continuous UCC

82

Session Border Controller

80

Speech Access and Personal Assistant

80

Vendor Capability Ratings

Average 82

Business Value Created

86

Ease of Implementation

85

Breadth of Features

85

Quality of Features

84

Ease of IT Administration

83

Usability and Intuitiveness

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

78

Microsoft Teams Reviews

Danielle C.

  • Role: Finance
  • Industry: Finance
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2023

I really like this program for communication

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

It is again easy to navagate and it's a great took for communication if some people are working remotely

What is your favorite aspect of this product?

How easy it is to work with

What do you dislike most about this product?

nothing i can think of

What recommendations would you give to someone considering this product?

it might not be for everuonw but i find this program very useful

Pros

  • Trustworthy
  • Efficient Service
  • Effective Service
  • Respectful

Ashleigh M.

  • Role: Human Resources
  • Industry: Healthcare
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2023

Easy to use, preferred software for organization

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

So transparent to use.

What is your favorite aspect of this product?

THe scheduling.

What do you dislike most about this product?

I dont hhave any dislikes

What recommendations would you give to someone considering this product?

Just get it!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Juan V.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

all-in-one collaboration platform

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams is integrated with other Microsoft products such as Outlook, Word, Excel and PowerPoint, enabling greater efficiency in collaboration and teamwork, and provides a high level of security and compliance to ensure that company data and information is protected at all times.

What is your favorite aspect of this product?

without a doubt the real-time chat and collaboration tool allows for efficient file sharing, project discussion and problem solving, which helps the team stay connected and increases productivity.

What do you dislike most about this product?

For free accounts, there is a limit to the number of users that can participate in a team or channel.

What recommendations would you give to someone considering this product?

I would recommend this tool for its integration with Office 365 as it is seamlessly integrated with other Office 365 applications such as Outlook, Word, Excel and PowerPoint, allowing for greater efficiency in collaboration and teamwork.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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