Microsoft Teams Logo Award Winner Product Badge
Microsoft Teams Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Teams

Composite Score
8.9 /10
CX Score
9.1 /10
Microsoft Teams
8.9 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

98 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Fair
  • Helps Innovate
  • Reliable

Feature Ratings

Average 84

Communications

88

Web & Desktop Conferencing

87

Mobility

86

Secure Access

85

Presence IM

84

Call Management

84

Centralized Management Portal

83

Audio Transcription

82

Continuous UCC

82

Session Border Controller

80

Speech Access and Personal Assistant

80

Vendor Capability Ratings

Average 82

Business Value Created

86

Ease of Implementation

85

Breadth of Features

85

Quality of Features

84

Ease of IT Administration

83

Usability and Intuitiveness

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

78

Microsoft Teams Reviews

Gina G.

  • Role: Human Resources
  • Industry: Media
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2023

The Most Effective Business Networking Software

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Every day, I have been relying on teams. It's nice that they're always improving it with new features. The ability to reply to messages and double as a phone are two of my favorite functions. A meeting can be scheduled, and a reminder created, with the use of power automate.

What is your favorite aspect of this product?

I really enjoy using Groups frequently to facilitate quick communication with my colleagues. The board highlight called "Shift" is a major perk because the fewer tools I need to do tasks, the better. Group is a huge improvement over the Skype chat days, and I'd recommend it to any large company that uses Microsoft products because it's a top-notch messaging system.

What do you dislike most about this product?

Sometimes, the Group's perspective on an interaction can bewilder an individual. It's laid out nicely, and progress has been made over the past year. However, it seems like the streaming quality should be improved.

What recommendations would you give to someone considering this product?

While using Slack, I found myself being sidetracked by the continuous notifications, to the point that I would miss the vital ones. Thankfully, you can mute the non-essential ones and pin the essential ones to the top of your screen. You can have meetings in specially designed rooms, conduct audio and video conferences, or even just place a regular phone call. When working together, seemingly impossible tasks become manageable.

Pros

  • Enables Productivity
  • Trustworthy
  • Efficient Service
  • Friendly Negotiation

Saravanan T.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2023

Excellent Meeting application in Office365

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Excellent online meeting tool in Office365 with a bundle of key features compared to other products like ZOOM, etc. not available this many features of this product.

What is your favorite aspect of this product?

Amazing Audio and Video meeting calls. We can easily access android, IOS and desktop from any where. Managing the task planner schedule.

What do you dislike most about this product?

we don't have any issues with this product.

What recommendations would you give to someone considering this product?

Excellent meeting stable tool in Office 365, we will reduce telephone costs in the organization. we are highly recommended this product to every corporate companies.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Trustworthy

Scott P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2023

Easy to use and works well with Office suite.

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

It works perfectly alongside the entire set of Office products. You can seamlessly work between each application and they all work together.

What is your favorite aspect of this product?

How well scheduling carries over from your calendar in Outlook to your calendar in Teams. You can set your status in one place and it syncs between both. This makes it very easy to communicate about meetings over both platforms.

What do you dislike most about this product?

There is the occasional bug that can't be addressed other than waiting for Microsoft to eventually push out a patch.

What recommendations would you give to someone considering this product?

It's a no-brainer if you're already using the rest of the Microsoft Office products. It works intuitively with each one and allows an incredibly efficient workflow.

Pros

  • Enables Productivity
  • Effective Service
  • Helps Innovate
  • Reliable

Cons

  • Charges for Enhancements
  • Slower Product Innovation
  • Less Caring

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