Microsoft Teams Logo Award Winner Product Badge
Microsoft Teams Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Teams

Composite Score
8.9 /10
CX Score
9.1 /10
Microsoft Teams
8.9 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

98 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Fair
  • Helps Innovate
  • Reliable

Feature Ratings

Average 84

Communications

88

Web & Desktop Conferencing

87

Mobility

86

Secure Access

85

Presence IM

84

Call Management

84

Centralized Management Portal

83

Audio Transcription

82

Continuous UCC

82

Session Border Controller

80

Speech Access and Personal Assistant

80

Vendor Capability Ratings

Average 82

Business Value Created

86

Ease of Implementation

85

Breadth of Features

85

Quality of Features

84

Ease of IT Administration

83

Usability and Intuitiveness

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

78

Microsoft Teams Reviews

Daniel M.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

Great product. Feature set continuously improves.

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Teams is an incredible collaboration suite of tools and its ability to integrate all of the differnt MS products into a single interface is fantastic.

What is your favorite aspect of this product?

Having a single interface for many of the MS products is fantastic.

What do you dislike most about this product?

Many of the Sharepoint funcitons are not available in the Teams files and you still need to open in to Sharepoint to access those functions.

What recommendations would you give to someone considering this product?

Leverage the available training and keep your users educated and trained.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Salome C.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

Brings out the TEAMS spirit

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

The Microsoft Teams gives you the real value for your money due to the many features that it offers. just to name but a few, it has web conferencing feature, meeting , instant messaging, whiteboard, among many others. During the calls, you are able to raise your hand, chat using the chat box, clap, show dissatisfaction among many other features.

What is your favorite aspect of this product?

The aspect of saving the travel and helping staff work productively from home is what makes me fall in love with the tool.

What do you dislike most about this product?

Bandwidth needs to be high to get quality voice and pictures

What recommendations would you give to someone considering this product?

Consider it for unifying business communication and web conferencing.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Diana M.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

Communication made easier and effective

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Effective communication with accurate presentation is key to the growth of any organization. What makes the tool more superior than its competitor is the fact that you can handle web conferencing, conduct online meetings, do presentation, chat with peers among others. It is easy to use and there are features that allows the facilitator to handle a smooth presentation through muting.

What is your favorite aspect of this product?

What i like about the tool, it works well and you are able to make a presentation with minimal or no interruption whatsoever.

What do you dislike most about this product?

You will need a good internet connection or a high bandwidth.

What recommendations would you give to someone considering this product?

The product helps to cut the cost of travels as all meeting can be held online.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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