Microsoft Teams Logo Award Winner Product Badge
Microsoft Teams Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Teams

Composite Score
8.9 /10
CX Score
9.1 /10
Microsoft Teams
8.9 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

98 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Fair
  • Helps Innovate
  • Reliable

Feature Ratings

Average 84

Communications

88

Web & Desktop Conferencing

87

Mobility

86

Secure Access

85

Presence IM

84

Call Management

84

Centralized Management Portal

83

Audio Transcription

82

Continuous UCC

82

Session Border Controller

80

Speech Access and Personal Assistant

80

Vendor Capability Ratings

Average 82

Business Value Created

86

Ease of Implementation

85

Breadth of Features

85

Quality of Features

84

Ease of IT Administration

83

Usability and Intuitiveness

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

78

Microsoft Teams Reviews

Amr A.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

Integrated Virtual Conference Solution.

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams has seamless integration with Microsoft 365 applications and services. The app is constantly evolving with new features and updates.

What is your favorite aspect of this product?

My favorite aspect is the application's integration with various third-party project management applications.

What do you dislike most about this product?

Microsoft Teams application user interface has slow-responding actions buttons when the user switches between tabs or channels.

What recommendations would you give to someone considering this product?

It would be great to follow the Microsoft Teams official tutorials and to try the application with your colleagues.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Syed Waqqas M.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

The best collaboration tool!

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

It's a complete collaboration tool.

What is your favorite aspect of this product?

The whiteboard feature is just amazing!

What do you dislike most about this product?

The file-sharing feature is kinda irritating.

What recommendations would you give to someone considering this product?

Do try out the collaboration white board feature.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Miriam W.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

It's a breeze to use, Workgroups at Microsoft

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

The greatest benefit this software offers is improved one-on-one communication, which is especially useful while working in silos. One of the numerous advantages of this software is that it facilitates better communication, boosts teamwork, and provides a convenient messaging tool that can be used on the go. Simple options for file sharing and real-time collaboration are provided by this intuitive program. Reducing email traffic and maintaining constant connectivity from remote locations is made possible by using a platform such as Microsoft Teams. In a world where more and more firms are moving to a remote workforce, this app's high-quality

What is your favorite aspect of this product?

With Microsoft Team, I can use Word, Excel, and PowerPoint in meetings, as well as Coouthring, Outosaving, and Offering to people and Social events, making it one of the most comprehensive options for both individual and group work. Gatherings allows me to schedule meetings, record and provide ideas for those meetings, and use the Whiteboard feature to visually communicate what I'm thinking. It's the ability to put the malleable shape to good use. It is helpful to have the ability to receive messages while making progress, and this framework does just that.

What do you dislike most about this product?

May be sluggish at times; this is mostly dependent on the user's internet speed and the load on the Microsoft Teams server. Certain functions are unavailable on mobile and the app isn't as feature-rich as the desktop edition of Microsoft Teams. Branding and personalization options are restricted, although Teams may be customized to a certain level.

What recommendations would you give to someone considering this product?

Microsoft Teams is a fantastic choice for any organization looking for an internal or external collaboration platform. It's also a good idea if you'd want to work more closely with companies and organizations outside of your own. The chat feature is a quicker and more dependable alternative to email. Quick and easy communication and teamwork are enabled via ad hoc meeting and voicecall.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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