Microsoft Teams Logo Award Winner Product Badge
Microsoft Teams Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Teams

Composite Score
8.9 /10
CX Score
9.1 /10
Microsoft Teams
8.9 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

98 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Fair
  • Helps Innovate
  • Reliable

Feature Ratings

Average 84

Communications

88

Web & Desktop Conferencing

87

Mobility

86

Secure Access

85

Presence IM

84

Call Management

84

Centralized Management Portal

83

Audio Transcription

82

Continuous UCC

82

Session Border Controller

80

Speech Access and Personal Assistant

80

Vendor Capability Ratings

Average 82

Business Value Created

86

Ease of Implementation

85

Breadth of Features

85

Quality of Features

84

Ease of IT Administration

83

Usability and Intuitiveness

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

78

Microsoft Teams Reviews

Dustin B.

  • Role: Information Technology
  • Industry: Other
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jul 2023

Teams is a must have for any Business

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Co-editing (like Google Docs) is a big win in collaboration. Plus, features for instant messaging, and more organizing of groups (private & company wide). Plus utilizing 3rd party Apps integration such as Zoom, Egnyte to name a couple. This product continuously evolves for the better. There are a lot of great features, which are many to list.

What is your favorite aspect of this product?

We use this product in Real Estate on the IT side to better organize our new Property Development for onboarding (IT wise), and it makes the flow so much easier. The other item would be that we converted all of our expensive (and limited) Polycom conference rooms into Teams rooms (uses touchscreen tap). Much easier to manage and utilize.

What do you dislike most about this product?

Microsoft is always changing their licensing tiers and makes them a nightmare for IT staff. There's too much time and research involved to make sure you have the right product features. I'd say training would be another item Microsoft should focus on such as Teams phones, Teams phone licenses, plus never-ending changed to Teams Room licenses.

What recommendations would you give to someone considering this product?

This product has a lot of features, plus essential integrations, plus it doesn't break the bank. It's easy to use/setup once Azure AD has all employees and data integrated.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Cons

  • Less Transparent
  • Less Friendly Negotiation

Justin S.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2023

You can be cutting edge, or you can use Microsoft.

Likeliness to Recommend

6 /10

What differentiates Microsoft Teams from other similar products?

Simply put: you can implement Wire if your #1 interest is privacy and security. Or, you can implement Google Workspace if you can live with reasonable security/privacy and easy widespread adoption and authentication. Who doesn't already have a Gmail account, these days?

What is your favorite aspect of this product?

In fairness I'm not a fan of MSFT teams and have wholesale loss of confidence so it would be disingenuous to say I had a favorite option.

What do you dislike most about this product?

It's management from the mess of a system called Azure. You will pull your hair out trying to manage it, and waste a lot of time configuring it for clients to self manag themselves only to eventually arrive at some embarrassing roadblock that will force you to send out a hat-in-hand update that you're rolling out a new product that everyone needs to get on board with. Out your best foot forward from the start and stay away from MSFT products.

What recommendations would you give to someone considering this product?

Don't do it.

Pros

  • Trustworthy
  • Respectful
  • Client Friendly Policies
  • Fair

Cons

  • Slower Product Innovation
  • Less Effective Service
  • Less Transparent

Naureen R.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2023

Excellent tool for collaborating with remote team

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

With its seamless integration into the Microsoft 365 suite, Microsoft Teams distinguishes itself from other products of a similar nature and offers a comprehensive and coherent digital office experience. A unified platform is created by its powerful capabilities, including video conferencing, chat, file sharing, and collaboration tools, for effective teamwork. Further enhancing productivity and customization choices are its broad integration features with third-party apps and services.

What is your favorite aspect of this product?

One valuable feature of Microsoft Teams is its ability to effortlessly connect with various Microsoft 365 applications, such as Github, as well as Atlassian products like Jira and Confluence. This seamless integration enables streamlined collaboration with multiple teams from a single platform, simplifying the workflow and enhancing productivity.

What do you dislike most about this product?

In certain instances, Microsoft Teams experiences lag during video calls and does not function optimally in areas with low internet connectivity. Therefore, there is room for improvement in terms of reducing latency and enhancing performance, particularly in low internet areas.

What recommendations would you give to someone considering this product?

When considering Microsoft Teams, it is advisable to thoroughly explore its collaboration features, integrations, and compatibility with existing workflows. If managing a remote team, this tool is highly recommended. Ensuring reliable internet connectivity is crucial for optimal performance, and utilising training resources can help maximize the benefits of this powerful collaboration platform.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
  • Efficient Service

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