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What is Microsoft Teams?
Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
1
Since last award
98 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Microsoft Teams?
Pros
- Respectful
- Fair
- Helps Innovate
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Communications
Web & Desktop Conferencing
Mobility
Secure Access
Presence IM
Call Management
Centralized Management Portal
Audio Transcription
Continuous UCC
Session Border Controller
Speech Access and Personal Assistant
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Breadth of Features
Quality of Features
Ease of IT Administration
Usability and Intuitiveness
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Customization
Vendor Support
Also Featured in...
Business Instant Messaging - Enterprise
Score 8.7
View Microsoft Teams in this category (opens in a new tab)
Web and Video Conferencing - Enterprise
Score 8.7
View Microsoft Teams in this category (opens in a new tab)
Digital Workplace
Score 8.7
View Microsoft Teams in this category (opens in a new tab)
Microsoft Teams Reviews
![](https://cdn-public.softwarereviews.com/production/profile_image/2094059/original/2094059.jpg?1703112741)
Lynn R. S.
- Role: Information Technology
- Industry: Retail
- Involvement: Business Leader or Manager
Submitted Aug 2023
Works ok, not an ideal tool for me
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Ease of video conferencing and chat
What is your favorite aspect of this product?
Video conferencing
What do you dislike most about this product?
Cuts in and out, hard to join calls sometimes.
What recommendations would you give to someone considering this product?
Use if you are an MS shop, there are other tools that are better. This one works ok
Pros
- Client's Interest First
- Generous Negotitation
- Over Delivered
- Transparent
Cons
- Inhibits Innovation
- Slower Product Innovation
- Less Inspiring
Please tell us why you think this review should be flagged.
- Role: Industry Specific Role
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Aug 2023
A bit of everything, but doesn't excel at anything
Likeliness to Recommend
Pros
- Reliable
- Enables Productivity
- Continually Improving Product
- Performance Enhancing
Cons
- Security Frustrates
- Leverages Incumbent Status
- Less Inspiring
Please tell us why you think this review should be flagged.
![](https://cdn-public.softwarereviews.com/production/profile_image/2083576/original/2083576.jpg?1693516390)
Subrahmanyam S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Aug 2023
"Versatile collaboration tool; steep learning
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Modern Workforce Needs: The nature of work has been evolving, with more emphasis on remote work, collaboration, and real-time communication. Teams was built with these modern needs in mind, offering features like persistent chat, integrated file sharing, and extensive app integrations. Technical Advantages: Teams is built on a modern infrastructure that supports faster feature release cycles. This allows Microsoft to be more agile in responding to user needs and market changes.
What is your favorite aspect of this product?
IIntegrated Collaboration: Teams integrates chat, video conferencing, file sharing, and collaboration all in one platform, making it easier for users to switch between different modes of communication without leaving the app. Seamless Office 365 Integration: Teams is deeply integrated with other Microsoft Office products like Word, Excel, PowerPoint, and SharePoint. This allows users to collaborate on documents in real-time without leaving Teams. Channels: Teams allows organizations to create channels for different departments, projects, or any other grouping. This helps in keeping conversations and files organized.
What do you dislike most about this product?
Integration with External Tools: While Teams has a growing list of integrations, users often request more integrations with third-party tools and services. Virtual Hand Raising in Channels: Just as there's a hand-raising feature in meetings, having one in channels can help manage discussions, especially in larger teams. Better Performance: Some users have reported that Teams can be resource-intensive, especially on older hardware. Performance optimizations would be welcomed by many. Multi-Account Switching: For users who have multiple Teams accounts (e.g., for different organizations or personal use),
What recommendations would you give to someone considering this product?
Push-to-Talk Feature: Especially useful for large meetings or webinars, a push-to-talk feature would allow participants to momentarily unmute themselves, similar to a walkie-talkie. Enhanced Whiteboard Features: The Microsoft Whiteboard integration in Teams could benefit from more features, such as better templates, more drawing tools, and improved performance. Offline Mode: The ability to work in Teams (view messages, documents, etc.) while offline and then sync when back online can be beneficial for those with intermittent internet connections.
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
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