Microsoft Teams Logo Award Winner Product Badge
Microsoft Teams Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Teams

Composite Score
8.9 /10
CX Score
9.1 /10
Microsoft Teams
8.9 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Helps Innovate
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 84

Communications

88

Web & Desktop Conferencing

87

Mobility

86

Secure Access

85

Presence IM

85

Call Management

84

Centralized Management Portal

83

Continuous UCC

82

Audio Transcription

82

Speech Access and Personal Assistant

81

Session Border Controller

80

Vendor Capability Ratings

Average 83

Business Value Created

86

Ease of Implementation

86

Quality of Features

85

Breadth of Features

84

Ease of IT Administration

84

Usability and Intuitiveness

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

79

Microsoft Teams Reviews

Paras R.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2024

The giant of corporate world

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Its thorough integration with the Microsoft 365 suite makes communication and teamwork easy. Teams is a flexible platform for testing teams because of its strong file sharing, task management, and video conferencing features. Its efficiency and organization are further improved by the ability to designate specialised channels for projects or testing operations. Teams' robust feature set and seamless integration make it an appealing option for software testing teams, even though competing platforms can have comparable features.

What is your favorite aspect of this product?

Its smooth interoperability and strong interaction with other Microsoft products enable me to access and work together on documents, spreadsheets, and presentations right within the platform. Furthermore, Teams is a useful tool for organizing testing operations and interacting with team members due to its extensive file sharing, video conferencing, and task management features. Testers find it to be an appealing tool for collaboration due to its user-friendly design and intuitive layout.

What do you dislike most about this product?

One of my main pet peeves with Microsoft Teams as a tester is its scattered performance problems. Teams is generally dependable, although occasionally when sharing large or bulky files. These glitches in performance can be annoying and have an effect on output. Furthermore, I occasionally find the UI to be a little confusing and cluttered, especially when handling several channels and tasks at once.

What recommendations would you give to someone considering this product?

Because of Teams' strong collaboration and communication tools and its smooth integration with Microsoft 365 suite, I heartily recommend it. Even though it occasionally may experience performance problems, these are overweighed by its overall advantages. Teams is a good option if you are seeking for a feature-rich platform for testing teams. But, before choosing, take into account the particular requirements and preferences of your company.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Efficient Service
  • Effective Service

Garvis G.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

easy to use for large webinars.

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

gets extra points for being able to easily run big meetings or webinars.

What is your favorite aspect of this product?

reliable for holding video meetings and classes with a lot of people that have good voice and video quality.

What do you dislike most about this product?

needs more built-in tools, like polls or engaging tools, to help with running big meetings.

What recommendations would you give to someone considering this product?

recommended for companies or groups that hold a lot of big internet events.

Pros

  • Reliable
  • Trustworthy
  • Unique Features
  • Saves Time

Sayeed S.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2024

Excellent tool, needs enhancements.

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams stands out from other collaboration tools for several reasons. It has advanced features for meetings and collaboration, like background blur, live captions, breakout rooms, and Together Mode, which greatly enhance the meeting experience. Teams also offers strong security and compliance options, allowing users to customize the platform with apps and bots, as well as connect to other tools. Its easy-to-use interface makes it accessible for everyone, regardless of their technical skills.

What is your favorite aspect of this product?

My favorite part of Microsoft Teams is how it works smoothly with Microsoft 365. This makes it easy for users to collaborate using familiar tools like Word, Excel, and OneNote right within the platform.

What do you dislike most about this product?

One thing I don’t like about Microsoft Teams is that it can be overwhelming because of all the features and options. For new users, the interface can be a bit tricky to navigate at first.

What recommendations would you give to someone considering this product?

Take your time to learn and get used to the platform, as it might take a bit to adapt. Check out how you can connect other tools you use with Teams to make your work easier.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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