Microsoft Teams Logo Award Winner Product Badge
Microsoft Teams Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Teams

Composite Score
8.9 /10
CX Score
9.1 /10
Microsoft Teams
8.9 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

98 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Fair
  • Helps Innovate
  • Reliable

Feature Ratings

Average 84

Communications

88

Web & Desktop Conferencing

87

Mobility

86

Secure Access

85

Presence IM

84

Call Management

84

Centralized Management Portal

83

Audio Transcription

82

Continuous UCC

82

Session Border Controller

80

Speech Access and Personal Assistant

80

Vendor Capability Ratings

Average 82

Business Value Created

86

Ease of Implementation

85

Breadth of Features

85

Quality of Features

84

Ease of IT Administration

83

Usability and Intuitiveness

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

78

Microsoft Teams Reviews

Sumit S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

Microsoft Teams: Features & Insights

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Enterprise Scalability: Teams offers advanced admin controls, organization-wide team setup, and Active Directory integration, making it perfect for large, complex enterprises.

What is your favorite aspect of this product?

What I like most about Microsoft Teams is its smooth integration with Microsoft 365, enabling efficient collaboration across documents, chats, and meetings all in one place.

What do you dislike most about this product?

What I dislike most is the messy interface and constant notifications, which can be hard to manage, particularly for new users.

What recommendations would you give to someone considering this product?

I recommend Microsoft Teams for Microsoft 365 users due to its seamless integration. However, expect a learning curve and take time to adjust settings to manage notifications effectively.

Pros

  • Reliable
  • Enables Productivity
  • Efficient Service
  • Effective Service

Gurdeep S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

Great collaboration s/w and boost productivity.

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

Seamless integration with Microsoft 365, ability to create new bots which could be integrated with LLM models, ChatGPT etc.

What is your favorite aspect of this product?

Easy to use and helpful to conduct daily team meetings.

What do you dislike most about this product?

Shows away even if user is available., Chats are visible to those who have left the meeting.

What recommendations would you give to someone considering this product?

Make sure to adjust the notification settings and working hours to not get overwhelmed with constant messages from teams creates unnecessary stress and limit using messaging from teams mobile for the same reason :)

Pros

  • Enables Productivity
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Samuel A.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

Very useful for communication, collaboration

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Teams integrates file storage, project management, video conferencing, chat, and meetings into a single platform. As a result, communication and cooperation are centralized and fewer tools are required for various tasks. Teams allows you to maintain a disciplined atmosphere and minimize communication noise by allowing you to set up different channels within each team to organize discussions by project or topic.

What is your favorite aspect of this product?

Microsoft Teams is great in many ways, so I appreciate it. Teamwork is accelerated with the ability to edit Microsoft 365 documents (Word, Excel, and PowerPoint) immediately in the platform in real time. Eliminate the need to switch platforms by integrating voice calls, video calls, and instant messaging into a single app.

What do you dislike most about this product?

Compared to other apps, notification settings are less customizable, which can cause you to miss crucial messages or receive too many alerts.

What recommendations would you give to someone considering this product?

Because it unifies all communication and teamwork capabilities into one platform, I suggest Microsoft Teams. You can chat, make video calls, exchange and edit documents in real time, and manage projects with ease.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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