Microsoft Teams Logo Award Winner Product Badge
Microsoft Teams Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Teams

Composite Score
8.9 /10
CX Score
9.1 /10
Microsoft Teams
8.9 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

98 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Fair
  • Helps Innovate
  • Reliable

Feature Ratings

Average 84

Communications

88

Web & Desktop Conferencing

87

Mobility

86

Secure Access

85

Presence IM

84

Call Management

84

Centralized Management Portal

83

Audio Transcription

82

Continuous UCC

82

Session Border Controller

80

Speech Access and Personal Assistant

80

Vendor Capability Ratings

Average 82

Business Value Created

86

Ease of Implementation

85

Breadth of Features

85

Quality of Features

84

Ease of IT Administration

83

Usability and Intuitiveness

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

78

Microsoft Teams Reviews

Miren M.

  • Role: Human Resources
  • Industry: Communications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2023

An essential tool in my organisation

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

MS Teams includes everything - from instant messaging to employee townhalls and file sharing.

What is your favorite aspect of this product?

The ease of use and the fact everyone in my organisation uses it- Everyone is just a message away.

What do you dislike most about this product?

Sometimes it gets glitchy in big video conference meetings including hundreds of people.

What recommendations would you give to someone considering this product?

To make the most out of it with its many apps and integration possibilities.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Unique Features
  • Security Protects

Christiana I.

  • Role: Human Resources
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Dec 2023

Good product but takes too long to load.

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Its features for free version are topnotch.

What is your favorite aspect of this product?

Its multi language support and the whiteboard tools.

What do you dislike most about this product?

When I launch MS Teams, it takes too long before it finishes loading.

What recommendations would you give to someone considering this product?

I will recommend it because of its unique features.

Pros

  • Trustworthy
  • Unique Features
  • Efficient Service
  • Effective Service
  • Role: Information Technology
  • Industry: Energy
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Dec 2023

The Best Collaboration Tool in the Market Bar None

Likeliness to Recommend

9 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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