Microsoft Teams Logo Award Winner Product Badge
Microsoft Teams Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Teams

Composite Score
8.9 /10
CX Score
9.1 /10
Microsoft Teams
8.9 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

98 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Fair
  • Helps Innovate
  • Reliable

Feature Ratings

Average 84

Communications

88

Web & Desktop Conferencing

87

Mobility

86

Secure Access

85

Presence IM

84

Call Management

84

Centralized Management Portal

83

Audio Transcription

82

Continuous UCC

82

Session Border Controller

80

Speech Access and Personal Assistant

80

Vendor Capability Ratings

Average 82

Business Value Created

86

Ease of Implementation

85

Breadth of Features

85

Quality of Features

84

Ease of IT Administration

83

Usability and Intuitiveness

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

78

Microsoft Teams Reviews

Satyam K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2024

Fabulous product

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Updates are on time.

What is your favorite aspect of this product?

Easy to integrate

What do you dislike most about this product?

There are some bugs on new teams.

What recommendations would you give to someone considering this product?

Decide by thing on size of organization and all of that.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Effective Service

MalleswaraRao D.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Best regular meeting platform

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Microsoft teams have all combinational tools for meetings such as video conferencing and chats, meetings recorded content

What is your favorite aspect of this product?

Group Chats and feedbacks

What do you dislike most about this product?

Nothing ,it should have some data binding to store data

What recommendations would you give to someone considering this product?

i recommend them whenever office meetings one to one interaction use teams

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Wesley B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2024

Easy to use and Implement

Likeliness to Recommend

7 /10

What differentiates Microsoft Teams from other similar products?

It's deploy-ability and integration with Microsoft 365 is what really sold us.

What is your favorite aspect of this product?

Integration across all Microsoft 365 applications.

What do you dislike most about this product?

Sometimes the reliability isn't up to snuff and there are limitations to screen sharing.

What recommendations would you give to someone considering this product?

Recommend for sure, but make sure you have a reliable network infrastructure.

Pros

  • Performance Enhancing
  • Saves Time
  • Continually Improving Product
  • Inspires Innovation

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