Microsoft Teams Logo Award Winner Product Badge
Microsoft Teams Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Teams

Composite Score
8.9 /10
CX Score
9.1 /10
Microsoft Teams
8.9 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

98 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Fair
  • Helps Innovate
  • Reliable

Feature Ratings

Average 84

Communications

88

Web & Desktop Conferencing

87

Mobility

86

Secure Access

85

Presence IM

84

Call Management

84

Centralized Management Portal

83

Audio Transcription

82

Continuous UCC

82

Session Border Controller

80

Speech Access and Personal Assistant

80

Vendor Capability Ratings

Average 82

Business Value Created

86

Ease of Implementation

85

Breadth of Features

85

Quality of Features

84

Ease of IT Administration

83

Usability and Intuitiveness

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

78

Microsoft Teams Reviews

Milind S.

  • Role: Information Technology
  • Industry: Apparel
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2024

Fantastic product with all enterprise features

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

- Easy to onboard and integrated if you are a Microsoft customer. - All required features available for running a business communication

What is your favorite aspect of this product?

- Easy to build apps and workflows to automate tasks

What do you dislike most about this product?

Copying messages is having a bug for very long.

What recommendations would you give to someone considering this product?

No better alternative for business communication

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Mahika T.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

My Take on Microsoft Teams

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

The real strength of Teams lies in its integration with the entire Microsoft 365 suite. We can seamlessly share documents, collaborate on projects in real-time using tools like Excel and Word, and even schedule meetings directly within Teams. It's a one-stop shop for teamwork!

What is your favorite aspect of this product?

Gone are the days of endless email threads. Teams allows us to create different channels for specific projects or departments. Need to brainstorm a new marketing campaign? Hop on the "Marketing Brainstorm" channel and chat it up with the team in real-time

What do you dislike most about this product?

Teams can be a bit of a notification monster at times. With so many channels and conversations happening simultaneously, it's easy to get overwhelmed.

What recommendations would you give to someone considering this product?

Teams is a fantastic tool, but it works best when everyone embraces it. Encourage your team to actively participate in channels, share documents openly, and utilize the features like video conferencing for remote team members

Pros

  • Reliable
  • Efficient Service
  • Inspires Innovation
  • Fair

Aashish R.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2024

Microsoft Teams Expert Review

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

I would not like to compare any other products with Microsoft Teams as they are also quite good in their own way. However, I have always liked and prefered Microsoft products for the organizations I have worked with. It is more easy to use and implement. I think Microsoft Teams is the best application in it's category especialy for business use.

What is your favorite aspect of this product?

All the features are good. The most I like is that it is a collaborative tool now and you can share the data very easily from Teams.

What do you dislike most about this product?

No dislikes as such but it hangs sometimes while sharing.

What recommendations would you give to someone considering this product?

If you are looking for a good messaging and collaborativve tool for your organization, then Microsoft Teams is the product which you should go with without any hesitation.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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