Microsoft Teams Logo Award Winner Product Badge
Microsoft Teams Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Teams

Composite Score
8.9 /10
CX Score
9.1 /10
Microsoft Teams
8.9 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

98 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Fair
  • Helps Innovate
  • Reliable

Feature Ratings

Average 84

Communications

88

Web & Desktop Conferencing

87

Mobility

86

Secure Access

85

Presence IM

84

Call Management

84

Centralized Management Portal

83

Audio Transcription

82

Continuous UCC

82

Session Border Controller

80

Speech Access and Personal Assistant

80

Vendor Capability Ratings

Average 82

Business Value Created

86

Ease of Implementation

85

Breadth of Features

85

Quality of Features

84

Ease of IT Administration

83

Usability and Intuitiveness

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

78

Microsoft Teams Reviews

Anshul K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2024

variety of features, easy to use,user-friendly GUI

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Its fantastic features

What is your favorite aspect of this product?

Chats section and organization tree feature

What do you dislike most about this product?

nothing dislike

What recommendations would you give to someone considering this product?

Its best for all types of business.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

MH A.

  • Role: Sales Marketing
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2024

Great product for file sharing and chat!

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

It's really integrated with Microsoft products, including SharePoint

What is your favorite aspect of this product?

The fun gifs and emojis you can send

What do you dislike most about this product?

it crashes sometimes, and always prompts me to use the new teams instead of just sending me automatically

What recommendations would you give to someone considering this product?

Great for enterprise, smaller businesses might not need something like this, maybe a simpler product would do

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Aviral G.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jul 2024

No other in competition

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

There ia no other competitor

What is your favorite aspect of this product?

Everything is Great... Easy of doing

What do you dislike most about this product?

Frequent updates signs you out and you don't get notification for the same

What recommendations would you give to someone considering this product?

Everything is Great about this but application update could put you in trouble sometimes

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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