Microsoft Teams Logo Award Winner Product Badge
Microsoft Teams Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Teams

Composite Score
8.9 /10
CX Score
9.1 /10
Microsoft Teams
8.9 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

98 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Fair
  • Helps Innovate
  • Reliable

Feature Ratings

Average 84

Communications

88

Web & Desktop Conferencing

87

Mobility

86

Secure Access

85

Presence IM

84

Call Management

84

Centralized Management Portal

83

Audio Transcription

82

Continuous UCC

82

Session Border Controller

80

Speech Access and Personal Assistant

80

Vendor Capability Ratings

Average 82

Business Value Created

86

Ease of Implementation

85

Breadth of Features

85

Quality of Features

84

Ease of IT Administration

83

Usability and Intuitiveness

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

78

Microsoft Teams Reviews

William M.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2024

Great tool that streamlines all the work

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams stands out because it integrates seamlessly with ERPs and CRMs, creating efficient workflows that make our lives a lot easier. It’s a powerful tool that brings everything together, so you can manage tasks and collaborate without jumping between different platforms.

What is your favorite aspect of this product?

My favorite aspect of this product is how it streamlines workflows. It makes collaboration and task management so much easier by bringing everything into one place, so you can focus on getting work done efficiently.

What do you dislike most about this product?

Nothing to add.

What recommendations would you give to someone considering this product?

I’d recommend diving into the workflows and integrations early on. They’re super powerful and can really help you automate processes and keep everything organized. The more you customize it to fit your team's needs, the more you’ll get out of it.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Bob Z.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2024

Easy to implement but difficult to customize.

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

Plain and simple - integration with the Microsoft suite of products. If you're a Microsoft shop, this is a cost and time saver that will help boost productivity across departments.

What is your favorite aspect of this product?

It's integration with the other popular Microsoft products.

What do you dislike most about this product?

Getting to a qualified support person can be challenging especially when dealing with the Teams Voice module.

What recommendations would you give to someone considering this product?

Make sure the techs supporting it get thorough training as it's a typical Microsoft product - easy to use, convoluted to support!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Cons

  • Less Efficient Service
  • Less Effective Service
  • Less Caring

NAGESH K.

  • Role: Student Academic
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2024

"Great Team Collaboration Tool with Notification

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

It's got chat, video calls, file sharing, and even integrates with other Microsoft apps like Word and Excel. Plus, you can organize teams and channels to keep everything super organized.

What is your favorite aspect of this product?

My favorite part about Microsoft Teams is how it brings everything together in one place. I love how easy it is to collaborate with my team, whether it's chatting, sharing files, or having video meetings. It really streamlines the whole work process and keeps everything organized. Have you tried using it before? What's your favorite feature?

What do you dislike most about this product?

I totally get what you mean! While Microsoft Teams is awesome, one thing that can be a bit tricky is managing notifications. Sometimes I get so many notifications that it can be overwhelming. But hey, overall, it's a pretty handy tool for staying connected with the team. Have you found any workarounds for the notification overload?

What recommendations would you give to someone considering this product?

If you're thinking about trying out Microsoft Teams, I'd recommend taking some time to explore all its features. It's super versatile, so make sure to customize it to fit your team's needs. Also, don't forget to set your notification preferences early on to avoid getting bombarded with notifications like I sometimes do! Give it a go and see how it can boost your team's productivity. Let me know if you need any tips on getting started with it!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

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