Microsoft Teams Logo Award Winner Product Badge
Microsoft Teams Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Teams

Composite Score
8.9 /10
CX Score
9.1 /10
Microsoft Teams
8.9 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

98 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Fair
  • Helps Innovate
  • Reliable

Feature Ratings

Average 84

Communications

88

Web & Desktop Conferencing

87

Mobility

86

Secure Access

85

Presence IM

84

Call Management

84

Centralized Management Portal

83

Audio Transcription

82

Continuous UCC

82

Session Border Controller

80

Speech Access and Personal Assistant

80

Vendor Capability Ratings

Average 82

Business Value Created

86

Ease of Implementation

85

Breadth of Features

85

Quality of Features

84

Ease of IT Administration

83

Usability and Intuitiveness

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

78

Microsoft Teams Reviews

Chiru Kumar R.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2024

Outstanding Product

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Microsoft teams offer a comprehensive suite of features, allowing users to operate all Microsoft apps from a single screen such as One drive, calendar, etc. Document management through OneDrive is timesaving, providing backup and easy accessibility.

What is your favorite aspect of this product?

This is the most secured product for files sharing. The audit history of calls and communications can be tracked. All the calls scheduled are integrated into calendar.

What do you dislike most about this product?

It would be preferable to change the ringtone for calls.

What recommendations would you give to someone considering this product?

This product is highly recommended for any industry/organization looking to securely manage communication and document sharing among groups of people.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Swati B.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2024

Fantastic product from MS- easily integrated

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

being a part of MS suite

What is your favorite aspect of this product?

easily set up teams meeting through your outlook, get email reminder of missed messages

What do you dislike most about this product?

it is good product nothing as such i dislike about it but there is lot of opportunity to add on to its features

What recommendations would you give to someone considering this product?

Go ahead- by MS suite you will get it in the bundle

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Shweta S.

  • Role: Vendor Management
  • Industry: Education
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2024

Best place for virtual meets

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

more reliable and secure to use, at one platform you can get everything

What is your favorite aspect of this product?

booking calendar and mainly meeting feature and with this many different versions of backgrounds.

What do you dislike most about this product?

popup option and multiple tab option is not there

What recommendations would you give to someone considering this product?

nothing as such

Pros

  • Trustworthy
  • Efficient Service
  • Effective Service
  • Caring

Cons

  • Security Frustrates

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