Microsoft Corporation

Microsoft Teams

Composite Score

8.9 /10

CX Score

9.1 /10

811 Reviews Write a Review

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What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details

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Awards & Recognition

Microsoft Teams won the following awards in the Unified Communications as a Service category

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Strategy and Innovation
Product Impact
Contract Negotiation

2022

2022 Data Quadrant Gold Medalist

2022

6 Top Rated Capabilities

7 Top Rated Features

2022

2021 Emotional Footprint Champion

2021

2020 Data Quadrant Gold Medalist

2020

2020 Emotional Footprint Champion

2020

Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

2% Negative

5% Neutral

93% Positive

Pros

Respectful
Helps Innovate
Enables Productivity
Trustworthy

Feature Ratings

Average 84

Communications

Web & Desktop Conferencing

Mobility

Secure Access

Presence IM

Call Management

Centralized Management Portal

Continuous UCC

Audio Transcription

Speech Access and Personal Assistant

Session Border Controller

Vendor Capability Ratings

Average 83

Business Value Created

Ease of Implementation

Quality of Features

Breadth of Features

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support

Also Featured in...

Business Instant Messaging - Enterprise

Score 8.7

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Web and Video Conferencing - Enterprise

Score 8.7

View Microsoft Teams in this category (opens in a new tab)

Digital Workplace

Score 8.7

View Microsoft Teams in this category (opens in a new tab)

Microsoft Teams Reviews

Taylor J.

Role: Student Academic
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2023

Great product for any modern classroom

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

The multi-usage of this product. You can have video calls, personal direct messages, and even have "classes" to turn in assignments or talk with peers in big group chats.

What is your favorite aspect of this product?

The ease and expendability of this product. I was able to figure out how to use Microsoft teams in no time, and it was very easy to navigate from the start.

What do you dislike most about this product?

It might help to have more customization in terms of personal chats and organizing the channels and teams that one is a part of.

What recommendations would you give to someone considering this product?

I highly recommend this product to anyone looking to make classroom management or team managing easier and more efficient.

Pros

Continually Improving Product
Enables Productivity
Helps Innovate
Reliable

Naureen R.

Role: Information Technology
Industry: Engineering
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2023

Excellent tool for collaborating with remote team

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

With its seamless integration into the Microsoft 365 suite, Microsoft Teams distinguishes itself from other products of a similar nature and offers a comprehensive and coherent digital office experience. A unified platform is created by its powerful capabilities, including video conferencing, chat, file sharing, and collaboration tools, for effective teamwork. Further enhancing productivity and customization choices are its broad integration features with third-party apps and services.

What is your favorite aspect of this product?

One valuable feature of Microsoft Teams is its ability to effortlessly connect with various Microsoft 365 applications, such as Github, as well as Atlassian products like Jira and Confluence. This seamless integration enables streamlined collaboration with multiple teams from a single platform, simplifying the workflow and enhancing productivity.

What do you dislike most about this product?

In certain instances, Microsoft Teams experiences lag during video calls and does not function optimally in areas with low internet connectivity. Therefore, there is room for improvement in terms of reducing latency and enhancing performance, particularly in low internet areas.

What recommendations would you give to someone considering this product?

When considering Microsoft Teams, it is advisable to thoroughly explore its collaboration features, integrations, and compatibility with existing workflows. If managing a remote team, this tool is highly recommended. Ensuring reliable internet connectivity is crucial for optimal performance, and utilising training resources can help maximize the benefits of this powerful collaboration platform.

Pros

Performance Enhancing
Enables Productivity
Trustworthy
Efficient Service

Vishal S.

Role: Operations
Industry: Energy
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2023

Easy to use. Fantastic product.

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Features are great.

What is your favorite aspect of this product?

Collaboration.

What do you dislike most about this product?

Nothing at all.

What recommendations would you give to someone considering this product?

Go with Teams or Slack.

Pros

Security Protects
Trustworthy
Saves Time
Client Friendly Policies

Cons

Less Transparent

Microsoft Teams

What is Microsoft Teams?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2021 Emotional Footprint Champion

2020 Data Quadrant Gold Medalist

2020 Emotional Footprint Champion

Microsoft Teams Ratings

90 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Microsoft Teams?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Communications Includes communication portals, secure messaging, and automated alerts.

Web & Desktop Conferencing Multi-party screen sharing, and peer-to-peer or multi-party video conferencing from any location.

Mobility Integrating the mobile users' voice and real-time communications services with core enterprise communications lets them do their jobs regardless of location.

Secure Access Establishment of a VPN session to the internal phone system.

Presence IM Knowing the availability of users.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Centralized Management Portal Includes multiple client management, push install capability, comprehensive policies for different groups, and active directory integration and synchronization.

Continuous UCC Interface which enables a space for custom grouped/channeled free-form team communication.

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Speech Access and Personal Assistant Using speech commands, personal assistants (or virtual assistants) allow users to access their inbox, calendar, directory and so on.

Session Border Controller Strategically placed gateways to facilitate traffic flow conversions (such as analog to VOIP gateways and digital gateways).

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Business Instant Messaging - Enterprise

Web and Video Conferencing - Enterprise

Digital Workplace

Microsoft Teams Reviews

Taylor J.

Great product for any modern classroom

Likeliness to Recommend

Pros

Naureen R.

Excellent tool for collaborating with remote team

Likeliness to Recommend

Pros

Vishal S.

Easy to use. Fantastic product.

Likeliness to Recommend

Pros

Cons

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1
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Feature Ratings

Communications

Web & Desktop Conferencing

Mobility

Secure Access

Presence IM

Call Management

Centralized Management Portal

Continuous UCC

Audio Transcription

Speech Access and Personal Assistant

Session Border Controller

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Quality of Features

Breadth of Features

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support