Microsoft Corporation

Microsoft Teams

Composite Score

8.9 /10

CX Score

9.1 /10

811 Reviews Write a Review

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What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Awards & Recognition

Microsoft Teams won the following awards in the Unified Communications as a Service category

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Strategy and Innovation
Product Impact
Contract Negotiation

2022

2022 Data Quadrant Gold Medalist

2022

6 Top Rated Capabilities

7 Top Rated Features

2022

2021 Emotional Footprint Champion

2021

2020 Data Quadrant Gold Medalist

2020

2020 Emotional Footprint Champion

2020

Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

2% Negative

5% Neutral

93% Positive

Pros

Respectful
Helps Innovate
Enables Productivity
Trustworthy

Feature Ratings

Average 84

Communications

Web & Desktop Conferencing

Mobility

Secure Access

Presence IM

Call Management

Centralized Management Portal

Continuous UCC

Audio Transcription

Speech Access and Personal Assistant

Session Border Controller

Vendor Capability Ratings

Average 83

Business Value Created

Ease of Implementation

Quality of Features

Breadth of Features

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support

Also Featured in...

Business Instant Messaging - Enterprise

Score 8.7

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Web and Video Conferencing - Enterprise

Score 8.7

View Microsoft Teams in this category (opens in a new tab)

Digital Workplace

Score 8.7

View Microsoft Teams in this category (opens in a new tab)

Microsoft Teams Reviews

Sergey S.

Role: Consultant
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2023

Well integrated with MS

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

The degree of integration with MS products

What is your favorite aspect of this product?

Ease of use

What do you dislike most about this product?

Unstable on occasion

What recommendations would you give to someone considering this product?

well suited for users of MS products

Pros

Appreciates Incumbent Status
Helps Innovate
Continually Improving Product
Performance Enhancing

Cons

Less Efficient Service
Less Caring
Less Effective Service

Justin S.

Role: C-Level
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2023

You can be cutting edge, or you can use Microsoft.

Likeliness to Recommend

6 /10

What differentiates Microsoft Teams from other similar products?

Simply put: you can implement Wire if your #1 interest is privacy and security. Or, you can implement Google Workspace if you can live with reasonable security/privacy and easy widespread adoption and authentication. Who doesn't already have a Gmail account, these days?

What is your favorite aspect of this product?

In fairness I'm not a fan of MSFT teams and have wholesale loss of confidence so it would be disingenuous to say I had a favorite option.

What do you dislike most about this product?

It's management from the mess of a system called Azure. You will pull your hair out trying to manage it, and waste a lot of time configuring it for clients to self manag themselves only to eventually arrive at some embarrassing roadblock that will force you to send out a hat-in-hand update that you're rolling out a new product that everyone needs to get on board with. Out your best foot forward from the start and stay away from MSFT products.

What recommendations would you give to someone considering this product?

Don't do it.

Pros

Trustworthy
Respectful
Client Friendly Policies
Fair

Cons

Slower Product Innovation
Less Effective Service
Less Transparent

Dustin B.

Role: Information Technology
Industry: Other
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jul 2023

Teams is a must have for any Business

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Co-editing (like Google Docs) is a big win in collaboration. Plus, features for instant messaging, and more organizing of groups (private & company wide). Plus utilizing 3rd party Apps integration such as Zoom, Egnyte to name a couple. This product continuously evolves for the better. There are a lot of great features, which are many to list.

What is your favorite aspect of this product?

We use this product in Real Estate on the IT side to better organize our new Property Development for onboarding (IT wise), and it makes the flow so much easier. The other item would be that we converted all of our expensive (and limited) Polycom conference rooms into Teams rooms (uses touchscreen tap). Much easier to manage and utilize.

What do you dislike most about this product?

Microsoft is always changing their licensing tiers and makes them a nightmare for IT staff. There's too much time and research involved to make sure you have the right product features. I'd say training would be another item Microsoft should focus on such as Teams phones, Teams phone licenses, plus never-ending changed to Teams Room licenses.

What recommendations would you give to someone considering this product?

This product has a lot of features, plus essential integrations, plus it doesn't break the bank. It's easy to use/setup once Azure AD has all employees and data integrated.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Cons

Less Transparent
Less Friendly Negotiation

Microsoft Teams

What is Microsoft Teams?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2021 Emotional Footprint Champion

2020 Data Quadrant Gold Medalist

2020 Emotional Footprint Champion

Microsoft Teams Ratings

90 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Microsoft Teams?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Communications Includes communication portals, secure messaging, and automated alerts.

Web & Desktop Conferencing Multi-party screen sharing, and peer-to-peer or multi-party video conferencing from any location.

Mobility Integrating the mobile users' voice and real-time communications services with core enterprise communications lets them do their jobs regardless of location.

Secure Access Establishment of a VPN session to the internal phone system.

Presence IM Knowing the availability of users.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Centralized Management Portal Includes multiple client management, push install capability, comprehensive policies for different groups, and active directory integration and synchronization.

Continuous UCC Interface which enables a space for custom grouped/channeled free-form team communication.

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Speech Access and Personal Assistant Using speech commands, personal assistants (or virtual assistants) allow users to access their inbox, calendar, directory and so on.

Session Border Controller Strategically placed gateways to facilitate traffic flow conversions (such as analog to VOIP gateways and digital gateways).

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Business Instant Messaging - Enterprise

Web and Video Conferencing - Enterprise

Digital Workplace

Microsoft Teams Reviews

Sergey S.

Well integrated with MS

Likeliness to Recommend

Pros

Cons

Justin S.

You can be cutting edge, or you can use Microsoft.

Likeliness to Recommend

Pros

Cons

Dustin B.

Teams is a must have for any Business

Likeliness to Recommend

Pros

Cons

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1
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Feature Ratings

Communications

Web & Desktop Conferencing

Mobility

Secure Access

Presence IM

Call Management

Centralized Management Portal

Continuous UCC

Audio Transcription

Speech Access and Personal Assistant

Session Border Controller

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Quality of Features

Breadth of Features

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support