Manychat Logo Award Winner Product Badge
Manychat Logo Award Winner Product Badge
ManyChat

Manychat

Composite Score
8.2 /10
CX Score
8.3 /10
Manychat
8.2 /10

What is Manychat?

Manychat is a Chat Marketing platform. ManyChat enables businesses and creators to drive more sales and conversions on messaging apps, such as Instagram, WhatsApp, Facebook Messenger, and Telegram, using automation. Automate & combine Facebook Messenger, SMS, and E-mail to grow your business. Build campaigns intuitively with their visual editor.

Company Details


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Awards & Recognition

Manychat won the following awards in the Chatbots category

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Manychat Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Manychat.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

2
Since last award

95 Plan to Renew

2
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Manychat?

0% Negative
6% Neutral
94% Positive

Pros

  • Performance Enhancing
  • Caring
  • Reliable
  • Trustworthy

Feature Ratings

Average 83

Leads Generation

87

Scheduled Availability

84

Learning and Adaptability

84

Knowledgebase

82

Workflow Processing

82

Integration With CRM

81

Voice or Text Input

81

Translation

80

Personalized Service

79

Multi-channel

78

Application Programming Interface

77

Vendor Capability Ratings

Average 82

Ease of Customization

86

Quality of Features

85

Breadth of Features

84

Business Value Created

84

Ease of Implementation

82

Availability and Quality of Training

82

Usability and Intuitiveness

82

Ease of Data Integration

80

Ease of IT Administration

79

Product Strategy and Rate of Improvement

77

Vendor Support

77

Manychat Reviews

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Oct 2022

A Great Chatbot Solution For Business

Likeliness to Recommend

9 /10

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Ephy K.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Great product with great usability!!

Likeliness to Recommend

9 /10

What differentiates Manychat from other similar products?

Amazing customer support

What is your favorite aspect of this product?

It is so easy to create chatbots

What do you dislike most about this product?

Integrating with other CRM software is a bit challenging

What recommendations would you give to someone considering this product?

The product is very easy to use. The support team is responsive and ready to assist.

Pros

  • Reliable
  • Efficient Service
  • Inspires Innovation
  • Caring

Nora O.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

More Thank Just a Chatbot Software

Likeliness to Recommend

9 /10

What differentiates Manychat from other similar products?

Besides being an effective chatbot software, ManyChat also offers great SMS marketing and marketing automation features making it unbeatable when compared to its competitors.

What is your favorite aspect of this product?

I like the ease of setting up ManyChat The software is customizable and cost effective It makes SMS marketing easy Great marketing automation features

What do you dislike most about this product?

No negative effects for the time I have used ManyChat

What recommendations would you give to someone considering this product?

I recommend ManyChat as it has proved to be important more so in marketing besides being a good chatbot

Pros

  • Performance Enhancing
  • Enables Productivity
  • Efficient Service
  • Saves Time

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