ManyChat

Manychat

Composite Score

7.9 /10

CX Score

8.3 /10

6 Reviews Write a Review

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What is Manychat?

Manychat is a Chat Marketing platform. ManyChat enables businesses and creators to drive more sales and conversions on messaging apps, such as Instagram, WhatsApp, Facebook Messenger, and Telegram, using automation. Automate & combine Facebook Messenger, SMS, and E-mail to grow your business. Build campaigns intuitively with their visual editor.

Company Details

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Manychat Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

100 Plan to Renew

79 Satisfaction of Cost Relative to Value

Product Experience

100

Negotiation and Contract

100

Conflict Resolution

100

Strategy & Innovation

100

Service Experience

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Emotional Footprint Overview

Product Experience:: 98%
Negotiation and Contract:: 100%
Conflict Resolution:: 100%
Strategy & Innovation:: 100%
Service Experience:: 100%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+100 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Manychat?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Feature Ratings

Average 82

Mobile Payments

Text Messaging

Scheduled Messaging

Marketing Analytics

Social Media Marketing Management

Loyalty Promotions Management

Mobile Marketing Management

Surveys Feedback

Communication Archive

Opt-in

Application Integration

Vendor Capability Ratings

Average 86

Availability and Quality of Training

Ease of Customization

Ease of IT Administration

Vendor Support

Product Strategy and Rate of Improvement

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Usability and Intuitiveness

Business Value Created

Also Featured in...

Chatbots

Score 8.2

View Manychat in this category (opens in a new tab)

Marketing Automation - B2B

Score 7.9

View Manychat in this category (opens in a new tab)

Manychat Reviews

Gourav K.

Role: Sales Marketing
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2024

Powerful and intuitive, with room for more feature

Likeliness to Recommend

9 /10

What differentiates Manychat from other similar products?

Manychat stands out for its intuitive drag-and-drop interface, seamless integrations with popular platforms like Instagram, WhatsApp, and Facebook Messenger, and robust automation features. Its focus on multichannel communication and ease of use makes it accessible for businesses of all sizes, especially those looking to streamline customer engagement and marketing.

What is your favorite aspect of this product?

My favorite aspect of Manychat is its user-friendly interface combined with powerful automation capabilities, making it easy to create engaging chatbot flows without any coding.

What do you dislike most about this product?

The limited customization options for advanced use cases and deeper integrations with certain CRMs and analytics platforms could be improved.

What recommendations would you give to someone considering this product?

If you're looking for an easy-to-use chatbot platform to streamline customer engagement, Manychat is a great choice. Start with its free plan to explore the features, and focus on optimizing chatbot flows for your target audience. For advanced use cases, check the integration options to ensure they align with your needs.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: C-Level
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Nov 2024

Super easy to use.

Likeliness to Recommend

9 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Trustworthy

Charusmita J.

Role: Human Resources
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2024

User friendly, Easy to access. Good feathers

Likeliness to Recommend

9 /10

What differentiates Manychat from other similar products?

I am limited access to Manychat thus I have not used and explored all the feature to the fullest extent. I am happy with the work I have done so far. I have not used other similar product. So can't say the difference between them at this point.

What is your favorite aspect of this product?

Automated Messaging is my best and favorite aspect of this product. This helps me to automated responses and to generate lead easy. Its easy to use for a new person.

What do you dislike most about this product?

I am limited access to Manychat thus I have not used and explored all the feature to the fullest extent. So i dont have anything that I dislike at this stage.

What recommendations would you give to someone considering this product?

I would 100% recommend ManyChat to other as its easy to use with good features like Automated Messaging - automated responses and supports Facebook Messenger, WhatsApp, SMS all platform. This are my best products.

Pros

Helps Innovate
Trustworthy
Saves Time
Client Friendly Policies

Manychat

What is Manychat?

Company Details

Need Assistance?

Manychat Ratings

91 Likeliness to Recommend

100 Plan to Renew

79 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+100 Net Emotional Footprint

How much do users love Manychat?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Mobile Payments The ability to process mobile payments from a mobile wallet or other mobile phone payment app

Text Messaging The capability to send messages by SMS in addition to email.

Scheduled Messaging Scheduling of one-time, multiple, or repeated messaging.

Marketing Analytics Predictive analytics, machine learning, data ingestion and visualization; data segmentation; assign attributes to unstructured data; work from segmented data.

Social Media Marketing Management Ability to push content and pull leads from popular social media networks and manage social properties; aggregate and analyze social data for trend reporting.

Loyalty Promotions Management The solution has a comprehensive loyalty module that also supports both fixed and real-time promotions, impacting pricing or product availability

Mobile Marketing Management Includes ability to manage SMS, mobile application marketing, and push notifications on a variety of end user devices.

Surveys Feedback Enables surveys/feedback forms to be sent to customers​

Communication Archive Includes complete conversation or thread archiving capabilities for historical reporting, investigation, audit, and compliance purposes.

Opt-in Provides an opt-in option for potential subscribers.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Also Featured in...

Chatbots

Marketing Automation - B2B

Manychat Reviews

Gourav K.

Powerful and intuitive, with room for more feature

Likeliness to Recommend

Pros

Super easy to use.

Likeliness to Recommend

Pros

Charusmita J.

User friendly, Easy to access. Good feathers

Likeliness to Recommend

Pros

Feature Ratings

Mobile Payments

Text Messaging

Scheduled Messaging

Marketing Analytics

Social Media Marketing Management

Loyalty Promotions Management

Mobile Marketing Management

Surveys Feedback

Communication Archive

Opt-in

Application Integration

Vendor Capability Ratings

Availability and Quality of Training

Ease of Customization

Ease of IT Administration

Vendor Support

Product Strategy and Rate of Improvement

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Usability and Intuitiveness

Business Value Created