ManyChat

Manychat

Composite Score

7.9 /10

CX Score

8.3 /10

6 Reviews Write a Review

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What is Manychat?

Manychat is a Chat Marketing platform. ManyChat enables businesses and creators to drive more sales and conversions on messaging apps, such as Instagram, WhatsApp, Facebook Messenger, and Telegram, using automation. Automate & combine Facebook Messenger, SMS, and E-mail to grow your business. Build campaigns intuitively with their visual editor.

Company Details

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Manychat Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

100 Plan to Renew

79 Satisfaction of Cost Relative to Value

Product Experience

100

Negotiation and Contract

100

Conflict Resolution

100

Strategy & Innovation

100

Service Experience

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Emotional Footprint Overview

Product Experience:: 98%
Negotiation and Contract:: 100%
Conflict Resolution:: 100%
Strategy & Innovation:: 100%
Service Experience:: 100%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+100 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Manychat?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Feature Ratings

Average 82

Loyalty Promotions Management

Text Messaging

Marketing Analytics

Social Media Marketing Management

Communication Archive

Scheduled Messaging

Mobile Marketing Management

Mobile Payments

Opt-in

Application Integration

Surveys Feedback

Vendor Capability Ratings

Average 86

Ease of IT Administration

Availability and Quality of Training

Ease of Customization

Vendor Support

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Implementation

Ease of Data Integration

Quality of Features

Usability and Intuitiveness

Business Value Created

Also Featured in...

Chatbots

Score 8.2

View Manychat in this category (opens in a new tab)

Marketing Automation - B2B

Score 7.9

View Manychat in this category (opens in a new tab)

Manychat Reviews

Niharika M.

Role: Information Technology
Industry: Engineering
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2024

Best service provider for businees

Likeliness to Recommend

10 /10

What differentiates Manychat from other similar products?

they provides various services SMS, chatbots, and other automation services also.

What is your favorite aspect of this product?

The marketing automation part is fantastic.

What do you dislike most about this product?

nothing to dislike, but it may occur due to some pricing factors.but I definitely use this.

What recommendations would you give to someone considering this product?

i'll suggest to all my entrepreneurs that they try it once and share it with everyone.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Francis H.

Role: Sales Marketing
Industry: Retail
Involvement: Vendor Selection and Purchasing

Validated Review

Verified Reviewer

Submitted Jan 2023

Features disappoint

Likeliness to Recommend

9 /10

What differentiates Manychat from other similar products?

integrates with facebook

What is your favorite aspect of this product?

messaging customers directly

What do you dislike most about this product?

you have to pay for it

What recommendations would you give to someone considering this product?

user frienldy

Pros

Inspires Innovation
Respectful
Includes Product Enhancements
Helps Innovate

Manychat

What is Manychat?

Company Details

Need Assistance?

Manychat Ratings

91 Likeliness to Recommend

100 Plan to Renew

79 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+100 Net Emotional Footprint

How much do users love Manychat?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Loyalty Promotions Management The solution has a comprehensive loyalty module that also supports both fixed and real-time promotions, impacting pricing or product availability

Text Messaging The capability to send messages by SMS in addition to email.

Marketing Analytics Predictive analytics, machine learning, data ingestion and visualization; data segmentation; assign attributes to unstructured data; work from segmented data.

Social Media Marketing Management Ability to push content and pull leads from popular social media networks and manage social properties; aggregate and analyze social data for trend reporting.

Communication Archive Includes complete conversation or thread archiving capabilities for historical reporting, investigation, audit, and compliance purposes.

Scheduled Messaging Scheduling of one-time, multiple, or repeated messaging.

Mobile Marketing Management Includes ability to manage SMS, mobile application marketing, and push notifications on a variety of end user devices.

Mobile Payments The ability to process mobile payments from a mobile wallet or other mobile phone payment app

Opt-in Provides an opt-in option for potential subscribers.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Surveys Feedback Enables surveys/feedback forms to be sent to customers​

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Also Featured in...

Chatbots

Marketing Automation - B2B

Manychat Reviews

Niharika M.

Best service provider for businees

Likeliness to Recommend

Pros

Francis H.

Features disappoint

Likeliness to Recommend

Pros

Feature Ratings

Loyalty Promotions Management

Text Messaging

Marketing Analytics

Social Media Marketing Management

Communication Archive

Scheduled Messaging

Mobile Marketing Management

Mobile Payments

Opt-in

Application Integration

Surveys Feedback

Vendor Capability Ratings

Ease of IT Administration

Availability and Quality of Training

Ease of Customization

Vendor Support

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Implementation

Ease of Data Integration

Quality of Features

Usability and Intuitiveness

Business Value Created