Zoho

ManageEngine Site24x7

Composite Score

7.4 /10

CX Score

7.9 /10

11 Reviews Write a Review

Claim Software

What is ManageEngine Site24x7?

Performance Monitoring Solution for DevOps and IT Operations.

Company Details

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ManageEngine Site24x7 Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ManageEngine Site24x7?

8% Negative

0% Neutral

92% Positive

Pros

Continually Improving Product
Reliable
Performance Enhancing
Appreciates Incumbent Status

Feature Ratings

Average 80

Remote NOC, SOC, Helpdesk Integration

Network Management

Endpoint Backup

Remote Control

Real User Monitoring

Discovery

Support for IoT Devices

Patch Management

Process Automation

Mobile Device Management

Anti Malware Signature Detection

Vendor Capability Ratings

Average 78

Quality of Features

Business Value Created

Breadth of Features

Ease of Data Integration

Ease of IT Administration

Ease of Implementation

Ease of Customization

Vendor Support

Usability and Intuitiveness

Availability and Quality of Training

Product Strategy and Rate of Improvement

Also Featured in...

Network Monitoring - Enterprise

Score 7.5

View ManageEngine Site24x7 in this category (opens in a new tab)

ManageEngine Site24x7 Reviews

Role: Operations
Industry: Media
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted May 2021

Fantastic product

Likeliness to Recommend

9 /10

Pros

Trustworthy
Efficient Service
Effective Service
Caring

ManageEngine Site24x7

What is ManageEngine Site24x7?

Company Details

Need Assistance?

ManageEngine Site24x7 Ratings

91 Likeliness to Recommend

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love ManageEngine Site24x7?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Remote NOC, SOC, Helpdesk Integration Integration into a 3rd party NOC, SOC, or helpdesk operated by the software vendor or a partner organization.

Network Management Includes network device monitoring, performance analysis, and intelligent notifications.

Endpoint Backup Includes modules for backing up endpoint devices such as Laptops, PCs, and Tablets.

Remote Control Allows users access to the devices remotely, taking control of the physical screen, keyboard and other inputs.

Real User Monitoring Enables observation of actual end-user interactions with applications, users’ behaviours, how they navigate, and where they drop off the application.

Discovery Automated discovery and identification of devices and associated applications on the network.

Support for IoT Devices Supports the discovery, inventory, monitoring and management of IoT devices.

Patch Management Ability to deliver patches, releases, and upgrades to O/s and affiliated systems.

Process Automation The automation of the sequence of tasks within a process, to be executed without manual intervention.

Mobile Device Management The ability to deploy management settings to iOS and Android devices, either corporate-issued or personally-owned.

Anti Malware Signature Detection Comprehensive signature malware detection capabilities through threat intelligence sourcing.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Network Monitoring - Enterprise

ManageEngine Site24x7 Reviews

Fantastic product

Likeliness to Recommend

Pros

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Feature Ratings

Remote NOC, SOC, Helpdesk Integration

Network Management

Endpoint Backup

Remote Control

Real User Monitoring

Discovery

Support for IoT Devices

Patch Management

Process Automation

Mobile Device Management

Anti Malware Signature Detection

Vendor Capability Ratings

Quality of Features

Business Value Created

Breadth of Features

Ease of Data Integration

Ease of IT Administration

Ease of Implementation

Ease of Customization

Vendor Support

Usability and Intuitiveness

Availability and Quality of Training

Product Strategy and Rate of Improvement