Zoho

ManageEngine Site24x7

Composite Score

7.9 /10

CX Score

8.4 /10

14 Reviews Write a Review

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What is ManageEngine Site24x7?

Performance Monitoring Solution for DevOps and IT Operations.

Company Details

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ManageEngine Site24x7 Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ManageEngine Site24x7.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

1
Since last award

100 Plan to Renew

91 Satisfaction of Cost Relative to Value

1
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 95%
Negotiation and Contract:: 90%
Conflict Resolution:: 90%
Strategy & Innovation:: 93%
Service Experience:: 90%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ManageEngine Site24x7?

6% Negative

0% Neutral

94% Positive

Pros

Continually Improving Product
Reliable
Performance Enhancing
Appreciates Incumbent Status

Feature Ratings

Average 82

Remote NOC, SOC, Helpdesk Integration

Network Management

Support for IoT Devices

Discovery

Remote Control

Real User Monitoring

Endpoint Backup

Patch Management

Mobile Device Management

Process Automation

Anti Malware Signature Detection

Vendor Capability Ratings

Average 80

Business Value Created

Quality of Features

Ease of Implementation

Ease of Customization

Ease of Data Integration

Ease of IT Administration

Breadth of Features

Usability and Intuitiveness

Vendor Support

Product Strategy and Rate of Improvement

Availability and Quality of Training

Also Featured in...

Network Monitoring - Enterprise

Score 7.6

View ManageEngine Site24x7 in this category (opens in a new tab)

ManageEngine Site24x7 Reviews

Gurumallesh B.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Dec 2024

Reliable performance monitoring with minor gaps

Likeliness to Recommend

10 /10

What differentiates ManageEngine Site24x7 from other similar products?

Unified Platform: Provides monitoring for websites, applications, servers, cloud services, networks, and real user experience—all within a single platform. Custom Dashboards: Intuitive dashboards tailored to provide a clear overview of performance metrics Pay-As-You-Go: Pricing model ensures that businesses only pay for the features they need. Anomaly Detection: Proactively detects unusual activity or performance degradation Real User Monitoring (RUM): Tracks real-time user experiences across geographic regions.

What is your favorite aspect of this product?

My favorite aspect of ManageEngine Site24x7 is its all-in-one monitoring capability, which brings together website, application, server, network, and cloud monitoring into a single, user-friendly platform. This comprehensive approach eliminates the need for multiple tools, streamlining operations and providing a centralized view of system performance. Additionally, the platform's affordability and extensive integration options make it accessible and adaptable to businesses of all sizes.

What do you dislike most about this product?

I dislike most about ManageEngine Site24x7 is its limited advanced analytics and customization options. While it offers robust monitoring features, the reporting and dashboards could be more flexible and detailed to meet the needs of power users

What recommendations would you give to someone considering this product?

Evaluate Your Needs: Determine your monitoring requirements (websites, applications, cloud, network) to ensure the product aligns with your priorities Leverage Integrations: Make full use of the platform's integration capabilities with third-party tools like Slack, PagerDuty, and cloud platforms like AWS and Azure Plan for Scalability: Consider how the platform can scale with your business growth, ensuring it can handle increased workloads or additional resources in the future.

Pros

Trustworthy
Effective Service
Caring
Saves Time

Shivam P.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2024

Great product, cost effective easy to implement

Likeliness to Recommend

10 /10

What differentiates ManageEngine Site24x7 from other similar products?

Implementation and cost.

What is your favorite aspect of this product?

The design and functionality of the product is amazing.

What do you dislike most about this product?

Nothing i can point out

What recommendations would you give to someone considering this product?

Go for it.

Pros

Trustworthy
Efficient Service
Inspires Innovation
Caring

Milan P.

Role: Information Technology
Industry: Government
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Aug 2024

Difficult to access some feature

Likeliness to Recommend

8 /10

What differentiates ManageEngine Site24x7 from other similar products?

Combines website, server, network, and application monitoring into a single solution.

What is your favorite aspect of this product?

Strong monitoring for various cloud services and infrastructure.

What do you dislike most about this product?

Some users find that customer support responses can be slower or less effective than desired.

What recommendations would you give to someone considering this product?

User Training and Onboarding

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

ManageEngine Site24x7

What is ManageEngine Site24x7?

Company Details

Need Assistance?

Awards & Recognition

ManageEngine Site24x7 Ratings

92 Likeliness to Recommend

1 Since last award

100 Plan to Renew

91 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love ManageEngine Site24x7?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Remote NOC, SOC, Helpdesk Integration Integration into a 3rd party NOC, SOC, or helpdesk operated by the software vendor or a partner organization.

Network Management Includes network device monitoring, performance analysis, and intelligent notifications.

Support for IoT Devices Supports the discovery, inventory, monitoring and management of IoT devices.

Discovery Automated discovery and identification of devices and associated applications on the network.

Remote Control Allows users access to the devices remotely, taking control of the physical screen, keyboard and other inputs.

Real User Monitoring Enables observation of actual end-user interactions with applications, users’ behaviours, how they navigate, and where they drop off the application.

Endpoint Backup Includes modules for backing up endpoint devices such as Laptops, PCs, and Tablets.

Patch Management Ability to deliver patches, releases, and upgrades to O/s and affiliated systems.

Mobile Device Management The ability to deploy management settings to iOS and Android devices, either corporate-issued or personally-owned.

Process Automation The automation of the sequence of tasks within a process, to be executed without manual intervention.

Anti Malware Signature Detection Comprehensive signature malware detection capabilities through threat intelligence sourcing.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Network Monitoring - Enterprise

ManageEngine Site24x7 Reviews

Gurumallesh B.

Reliable performance monitoring with minor gaps

Likeliness to Recommend

Pros

Shivam P.

Great product, cost effective easy to implement

Likeliness to Recommend

Pros

Milan P.

Difficult to access some feature

Likeliness to Recommend

Pros

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Feature Ratings

Remote NOC, SOC, Helpdesk Integration

Network Management

Support for IoT Devices

Discovery

Remote Control

Real User Monitoring

Endpoint Backup

Patch Management

Mobile Device Management

Process Automation

Anti Malware Signature Detection

Vendor Capability Ratings

Business Value Created

Quality of Features

Ease of Implementation

Ease of Customization

Ease of Data Integration

Ease of IT Administration

Breadth of Features

Usability and Intuitiveness

Vendor Support

Product Strategy and Rate of Improvement

Availability and Quality of Training