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Mailchimp Logo
Intuit

Mailchimp

Composite Score
8.7 /10
CX Score
8.8 /10
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In Partnership With SelectHub

Claim Software
Mailchimp
8.7 /10

What is Mailchimp?

MailChimp is a marketing and commerce platform with all the tools you need, all in one place. Even if you don’t know the first thing about marketing — MailChimp provide world-class technology and support to help your business launch, build, and grow to meet your one-of-a-kind vision.

Company Details

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Awards & Recognition

Mailchimp won the following awards in the Email Marketing category

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Mailchimp Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Mailchimp.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

92 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Mailchimp?

3% Negative
8% Neutral
89% Positive

Pros

  • Reliable
  • Respectful
  • Acts with Integrity
  • Performance Enhancing

Feature Ratings

Average 84

Email Delivery

89

Campaign Management

86

Basic Reporting and Analytics

85

Email Templates

84

Contact Database

83

Mobile Optimized

83

A/B Testing

83

Segmentation

83

Auto-Responders

83

SPAM Compliance

83

Surveys and Polling

82

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

84

Usability and Intuitiveness

83

Ease of Data Integration

82

Quality of Features

82

Ease of Customization

82

Ease of IT Administration

81

Breadth of Features

81

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

80

Vendor Support

77

Mailchimp Reviews

Jeffrey T.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2022

Effective Email Marketing Soft for Any Business

Likeliness to Recommend

8 /10

What differentiates Mailchimp from other similar products?

Constant electronic newsletters are distributed to our subscribers. Simply putting up each new member's information manually would take too long, so we had to find a way to automate this process. Our mailing list was compiled in MailChimp, and emails were simultaneously delivered to our subscribers. We can simply compose professionally-looking e-mails and get data on our progress.

What is your favorite aspect of this product?

I was able to utilize it for mass emailing. I quickly and easily put together a stylish email. I emailed everyone on my subscriber list. Many details regarding my outgoing e-mails have been made available to me. By experimenting and analyzing results, I was able to figure out how to maximize my performance.

What do you dislike most about this product?

It's important that the free version have access to the support staff through email for scheduling purposes. It doesn't warn me if I try to send an email without a file attachment. Each step takes a bit longer than necessary, especially for first-time consumers.

What recommendations would you give to someone considering this product?

Here, you can quickly tailor both your email campaigns and your landing pages to the specific needs of your company. This is fantastic since it has excellent feedback ratings for email delivery and spam filtering. But their service and help desk response times might be better. They are slow to act and find solutions.

Pros

  • Reliable
  • Saves Time
  • Transparent
  • Helps Innovate

James N.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

An advanced tool for email marketing services.

Likeliness to Recommend

10 /10

What differentiates Mailchimp from other similar products?

Mailchimp does a very fantastic job when it comes to email marketing. It is a great application that enables organizations to market their services online which saves money and time. It has reduced costs of marketing since we can engage with customers with the help of Mailchimp. It has a very intuitive and straightforward interface which is quite easy to customize and manage.

What is your favorite aspect of this product?

One of the best and most powerful application for email marketing services is Mailchimp. It enables us to create powerful campaigns and sharing them is easy and fast. It is a powerful email marketing tool that supports powerful and great features which are easy to learn and adopt. I like how it is easy and quick to implement, set up and use. The customer support team behind Mailchimp is the best team i have ever interacted with.

What do you dislike most about this product?

Mailchimp is a robust application for email marketing services. I don't have anything to dislike about it as it comfortably meets our marketing requirements.

What recommendations would you give to someone considering this product?

I recommend Mailchimp for email marketing services. It is a great application that does not demand much training to use.

Pros

  • Helps Innovate
  • Enables Productivity
  • Effective Service
  • Caring

Jesse M.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Exceptional and excellent app for email marketing.

Likeliness to Recommend

10 /10

What differentiates Mailchimp from other similar products?

I like Mailchimp because it is a powerful application that makes it easy for us to engage with our customers globally. It allows us to market our products widely thus increasing productivity. I like it's simplicity, functionality and usability. It's one of the best application for email marketing services you will find in the market.

What is your favorite aspect of this product?

Mailchimp enables us to collaborate with clients with ease. It is super easy and fast to implement and set up. I like the fact that it is very easy to integrate with multiple third-party applications thus making it more effective. Also, it enables you to create professional campaigns and quickly send them. Mailchimp is a time saving application since it has a very high speed when it comes to creating and sending campaigns.

What do you dislike most about this product?

Mailchimp is the leading application for email marketing services. Nothing to dislike about it as it meets our marketing needs.

What recommendations would you give to someone considering this product?

Any company looking for a very effective tool for email marketing,the Mailchimp is the best.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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