Mailchimp Logo Award Winner Product Badge
Mailchimp Logo Award Winner Product Badge
Intuit

Mailchimp

Composite Score
8.8 /10
CX Score
8.9 /10
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Category
Mailchimp
8.8 /10

What is Mailchimp?

MailChimp is a marketing and commerce platform with all the tools you need, all in one place. Even if you don’t know the first thing about marketing — MailChimp provide world-class technology and support to help your business launch, build, and grow to meet your one-of-a-kind vision.

Company Details

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Awards & Recognition

Mailchimp won the following awards in the Marketing Automation - B2B category

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Mailchimp Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Mailchimp.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

93 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Mailchimp?

1% Negative
7% Neutral
92% Positive

Pros

  • Reliable
  • Trustworthy
  • Respectful
  • Efficient Service

Feature Ratings

Average 83

Email Marketing Automation

86

Customer Journey Modelling

84

Marketing Analytics

84

Mobile Marketing Management

84

Marketing Project Management

83

Recommended Best Action

83

Marketing Asset Management

82

Social Media Marketing Management

80

Opportunity Pipeline Tracking

80

Vendor Capability Ratings

Average 82

Ease of Implementation

86

Business Value Created

85

Ease of Customization

84

Ease of Data Integration

83

Quality of Features

83

Usability and Intuitiveness

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

82

Breadth of Features

82

Availability and Quality of Training

81

Vendor Support

79

Mailchimp Reviews

Aurora P.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

A Great and Reliable Email Marketing Solution

Likeliness to Recommend

10 /10

What differentiates Mailchimp from other similar products?

Mailchimp has been a very powerful and reliable email marketing and automation solution. I am impressed by the reliability of Mailchimp.

What is your favorite aspect of this product?

Mailchimp has efficient features that have been working so well for us. I am impressed by the ease of customization of Mailchimp.

What do you dislike most about this product?

There is nothing bad about Mailchimp. It works perfectly.

What recommendations would you give to someone considering this product?

I do recommend Mailchimp. Mailchimp is sensational.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Giovani G.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Mailchimp Has Been So Impressive and Reliable

Likeliness to Recommend

10 /10

What differentiates Mailchimp from other similar products?

Mailchimp has been so impressive, easy to use, powerful and accurate. I like how its capabilities are powerful.

What is your favorite aspect of this product?

The efficiency of Mailchimp has been making it sensational. Mailchimp is reliable.

What do you dislike most about this product?

No dislikes for Mailchimp. Mailchimp has been teh best.

What recommendations would you give to someone considering this product?

I like how accurate Mailchimp has been. Mailchimp is highly recommendable.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Adriana J.

  • Role: Information Technology
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Fantastic marketing tool that makes life easier

Likeliness to Recommend

10 /10

What differentiates Mailchimp from other similar products?

Its features allow me to easily create attractive emails that attract new customers. Offers, newsletters, promotions, and updates can all benefit from my ability to use photos, icons, and web page layouts to create a pleasing look and feel.

What is your favorite aspect of this product?

We can learn about our subscribers' interests with analytics tracking, click-through data, messages read/bounced, and more. Organizing lists and sending different messages to different segments of our audience was a breeze with the segmentation and tagging features. It helped us get the feedback we needed from all of the company's subscribers because they were all properly registered, active, and interested in the offers.

What do you dislike most about this product?

Although support was slow to respond, they were able to resolve a minor issue I was having accessing my account, which was the only problem I encountered.

What recommendations would you give to someone considering this product?

Any business, large or small, can benefit from its many features, including the ability to easily create and edit images, create professional-looking email campaigns, track and analyze data, and schedule campaigns.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Trustworthy
  • Unique Features

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