Mailchimp Logo Award Winner Product Badge
Mailchimp Logo Award Winner Product Badge
Intuit

Mailchimp

Composite Score
8.8 /10
CX Score
8.9 /10
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Category
Mailchimp
8.8 /10

What is Mailchimp?

MailChimp is a marketing and commerce platform with all the tools you need, all in one place. Even if you don’t know the first thing about marketing — MailChimp provide world-class technology and support to help your business launch, build, and grow to meet your one-of-a-kind vision.

Company Details

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Awards & Recognition

Mailchimp won the following awards in the Marketing Automation - B2B category

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Mailchimp Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Mailchimp.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

93 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Mailchimp?

1% Negative
7% Neutral
92% Positive

Pros

  • Reliable
  • Trustworthy
  • Respectful
  • Efficient Service

Feature Ratings

Average 83

Email Marketing Automation

86

Customer Journey Modelling

84

Marketing Analytics

84

Mobile Marketing Management

84

Marketing Project Management

83

Recommended Best Action

83

Marketing Asset Management

82

Social Media Marketing Management

80

Opportunity Pipeline Tracking

80

Vendor Capability Ratings

Average 82

Ease of Implementation

86

Business Value Created

85

Ease of Customization

84

Ease of Data Integration

83

Quality of Features

83

Usability and Intuitiveness

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

82

Breadth of Features

82

Availability and Quality of Training

81

Vendor Support

79

Mailchimp Reviews

Susan S.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2024

Mailchimp's Features are Friendly

Likeliness to Recommend

10 /10

What differentiates Mailchimp from other similar products?

Mailchimp is so amazing and reliable to use. Mailchimp has great capabilities,

What is your favorite aspect of this product?

I like the friendly features of Mailchimp. Mailchimp has been so amazing to use.

What do you dislike most about this product?

No dislikes for Mailchimp.

What recommendations would you give to someone considering this product?

Mailchimp is the best tool you need for email marketing automation.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Alejandra V.

  • Role: Sales Marketing
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2024

Great, easy to use software

Likeliness to Recommend

9 /10

What differentiates Mailchimp from other similar products?

It's comprehensive, yet easy to work on.

What is your favorite aspect of this product?

It's comprehensive, yet easy to work on.

What do you dislike most about this product?

Time to learn at the beggining.

What recommendations would you give to someone considering this product?

To get a good training, tutorial first.

Pros

  • Unique Features
  • Helps Innovate
  • Continually Improving Product
  • Reliable

Dennis J.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Amazing product

Likeliness to Recommend

10 /10

What differentiates Mailchimp from other similar products?

It's very easy to use.

What is your favorite aspect of this product?

The free version will give you a lot of aspects already.

What do you dislike most about this product?

For e-commerce there are better options.

What recommendations would you give to someone considering this product?

I would recommend trying this and Klaviyo and compare them, to see what you like most. For ecommerce, klaviyo is a lot better though.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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