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Mailchimp Logo Award Winner Product Badge
Intuit

Mailchimp

Composite Score
8.8 /10
CX Score
8.9 /10
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Category
Mailchimp
8.8 /10

What is Mailchimp?

MailChimp is a marketing and commerce platform with all the tools you need, all in one place. Even if you don’t know the first thing about marketing — MailChimp provide world-class technology and support to help your business launch, build, and grow to meet your one-of-a-kind vision.

Company Details

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Awards & Recognition

Mailchimp won the following awards in the Marketing Automation - B2B category

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Mailchimp Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Mailchimp.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

93 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Mailchimp?

1% Negative
7% Neutral
92% Positive

Pros

  • Reliable
  • Trustworthy
  • Respectful
  • Efficient Service

Feature Ratings

Average 83

Email Marketing Automation

86

Customer Journey Modelling

84

Marketing Analytics

84

Mobile Marketing Management

84

Marketing Project Management

83

Recommended Best Action

83

Marketing Asset Management

82

Social Media Marketing Management

80

Opportunity Pipeline Tracking

80

Vendor Capability Ratings

Average 82

Ease of Implementation

86

Business Value Created

85

Ease of Customization

84

Ease of Data Integration

83

Quality of Features

83

Usability and Intuitiveness

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

82

Breadth of Features

82

Availability and Quality of Training

81

Vendor Support

79

Mailchimp Reviews

James N.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

An advanced tool for email marketing services.

Likeliness to Recommend

10 /10

What differentiates Mailchimp from other similar products?

Mailchimp does a very fantastic job when it comes to email marketing. It is a great application that enables organizations to market their services online which saves money and time. It has reduced costs of marketing since we can engage with customers with the help of Mailchimp. It has a very intuitive and straightforward interface which is quite easy to customize and manage.

What is your favorite aspect of this product?

One of the best and most powerful application for email marketing services is Mailchimp. It enables us to create powerful campaigns and sharing them is easy and fast. It is a powerful email marketing tool that supports powerful and great features which are easy to learn and adopt. I like how it is easy and quick to implement, set up and use. The customer support team behind Mailchimp is the best team i have ever interacted with.

What do you dislike most about this product?

Mailchimp is a robust application for email marketing services. I don't have anything to dislike about it as it comfortably meets our marketing requirements.

What recommendations would you give to someone considering this product?

I recommend Mailchimp for email marketing services. It is a great application that does not demand much training to use.

Pros

  • Helps Innovate
  • Enables Productivity
  • Effective Service
  • Caring

Jesse M.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Exceptional and excellent app for email marketing.

Likeliness to Recommend

10 /10

What differentiates Mailchimp from other similar products?

I like Mailchimp because it is a powerful application that makes it easy for us to engage with our customers globally. It allows us to market our products widely thus increasing productivity. I like it's simplicity, functionality and usability. It's one of the best application for email marketing services you will find in the market.

What is your favorite aspect of this product?

Mailchimp enables us to collaborate with clients with ease. It is super easy and fast to implement and set up. I like the fact that it is very easy to integrate with multiple third-party applications thus making it more effective. Also, it enables you to create professional campaigns and quickly send them. Mailchimp is a time saving application since it has a very high speed when it comes to creating and sending campaigns.

What do you dislike most about this product?

Mailchimp is the leading application for email marketing services. Nothing to dislike about it as it meets our marketing needs.

What recommendations would you give to someone considering this product?

Any company looking for a very effective tool for email marketing,the Mailchimp is the best.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Gregory M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Outstanding tool for email marketing. I recommend.

Likeliness to Recommend

10 /10

What differentiates Mailchimp from other similar products?

What makes Mailchimp an excellent and exceptional application is intuitiveness, user-friendliness and performance. It is a great tool that enables you to market your services and products in a very great manner. I like the fact that it seamlessly integrates with third-party applications which makes it more effective and efficient.

What is your favorite aspect of this product?

Since we started using Mailchimp, we have been able to increase our sales and it has brought a very huge impact in our sales and marketing department. It is super easy and fast to implement and get started with. Also, i like how fast it is to create fantastic campaigns and send them.

What do you dislike most about this product?

Mailchimp is a super incredible tool for email marketing. I lack nothing to dislike about it since it meets all our requirements.

What recommendations would you give to someone considering this product?

Yes i recommend Mailchimp for email marketing services.

Pros

  • Helps Innovate
  • Enables Productivity
  • Trustworthy
  • Efficient Service

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