In Partnership With SelectHub
What is Mailchimp?
MailChimp is a marketing and commerce platform with all the tools you need, all in one place. Even if you don’t know the first thing about marketing — MailChimp provide world-class technology and support to help your business launch, build, and grow to meet your one-of-a-kind vision.
Company Details
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In Partnership With SelectHub
Mailchimp Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Mailchimp.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
93 Plan to Renew
1
Since last award
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Mailchimp?
Pros
- Reliable
- Trustworthy
- Respectful
- Efficient Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Email Marketing Automation
Customer Journey Modelling
Marketing Analytics
Mobile Marketing Management
Marketing Project Management
Recommended Best Action
Marketing Asset Management
Social Media Marketing Management
Opportunity Pipeline Tracking
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Ease of Customization
Ease of Data Integration
Quality of Features
Usability and Intuitiveness
Ease of IT Administration
Product Strategy and Rate of Improvement
Breadth of Features
Availability and Quality of Training
Vendor Support
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Mailchimp Reviews
Jason C.
- Role: Sales Marketing
- Industry: Education
- Involvement: End User of Application
Submitted Sep 2022
Easy to create campaigns and engage with customers
Likeliness to Recommend
What differentiates Mailchimp from other similar products?
MailChimp's ease of use and clean look of the platform make it easy to get up to speed, and show someone else how to create campaigns.
What is your favorite aspect of this product?
They have many templates to choose from or the user can create templates and save them on the system.
What do you dislike most about this product?
I don't like that you cannot unsubscribe a user from receiving all emails from my company. I instead need to add that user to the unsubscribe list of all campaigns.
What recommendations would you give to someone considering this product?
There is no phone customer support, only chat, but I've found that to suffice. They can quickly edit campaigns and get into your screen to see what's going on.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Hassan Ali A.
- Role: Sales Marketing
- Industry: Other
- Involvement: IT Development, Integration, and Administration
Submitted Aug 2022
Great Software for Email Marketing Experts!
Likeliness to Recommend
What differentiates Mailchimp from other similar products?
It's cheaper than other similar software like Klaviyo!
What is your favorite aspect of this product?
Low pricing and great basic features for Email marketing!
What do you dislike most about this product?
It's comparatively lower depth into the Email Marketing world vs Klaviyo
What recommendations would you give to someone considering this product?
If you're doing some basic email marketing stuff, it's great!
Pros
- Helps Innovate
- Reliable
- Efficient Service
- Effective Service
Please tell us why you think this review should be flagged.
Mahinour S.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Sep 2022
A great tool that lacks support
Likeliness to Recommend
What differentiates Mailchimp from other similar products?
Mailchimp is great if you are a small-mid business, It has all the features you'll need for your marketing campaigns all in one place.
What is your favorite aspect of this product?
Building easy landing pages, easy set up for email campaigns, ability to create surveys..etc
What do you dislike most about this product?
The support and the hours spent searching on how to figure out the much more complicated features, as setting up FB pixels with Mailchimp and how to set up tracking. I wish I could instantly contact support for help and find them. for small businesses we usually needs more support until we get it done
What recommendations would you give to someone considering this product?
A great affordable tool, give it a try using the free version and upgrade as you level up your contacts list
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Please tell us why you think this review should be flagged.
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