In Partnership With SelectHub
What is Mailchimp?
MailChimp is a marketing and commerce platform with all the tools you need, all in one place. Even if you don’t know the first thing about marketing — MailChimp provide world-class technology and support to help your business launch, build, and grow to meet your one-of-a-kind vision.
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In Partnership With SelectHub
Mailchimp Ratings
Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
93 Plan to Renew
1
Since last award
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Mailchimp?
Pros
- Reliable
- Trustworthy
- Respectful
- Efficient Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Email Marketing Automation
Customer Journey Modelling
Mobile Marketing Management
Marketing Analytics
Marketing Project Management
Recommended Best Action
Marketing Asset Management
Opportunity Pipeline Tracking
Social Media Marketing Management
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Ease of Customization
Ease of Data Integration
Usability and Intuitiveness
Quality of Features
Ease of IT Administration
Product Strategy and Rate of Improvement
Breadth of Features
Availability and Quality of Training
Vendor Support
Also Featured in...
Mailchimp Reviews
Nina A.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2022
"Excellent email platform"
Likeliness to Recommend
What differentiates Mailchimp from other similar products?
Mailchimp sets itself apart from competitors with its low price and simple interface.
What is your favorite aspect of this product?
When it comes to marketing, sending out emails, and more, MailChimp is a fantastic tool that is also really simple to use. We've been using this as our main method of communication and are pleased with its effectiveness thus far. We continue using Mailchimp on a daily basis since we are so pleased with its performance.
What do you dislike most about this product?
When sending out a mass email, your message may land up in the recipient's spam or junk mail folder. It's tough to offer assistance in the after-the-fact.
What recommendations would you give to someone considering this product?
The application is highly recommended due to its extensive integration options. We were able to save both time and money because it was easily integrated with the other programs we use.
Pros
- Reliable
- Performance Enhancing
- Unique Features
- Efficient Service
Please tell us why you think this review should be flagged.
Jaione d.
- Role: Consultant
- Industry: Communications
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2022
Simplicity in daily email marketing management
Likeliness to Recommend
What differentiates Mailchimp from other similar products?
- Simple interface - Ease of implementation with other tools - Adaptability to the type of industry - Good support - Cost-effective compared to other tools
What is your favorite aspect of this product?
The simplicity of use allows people with no programming knowledge to use it.
What do you dislike most about this product?
The marketing automation part is underdeveloped, they could look at how to get more out of it
What recommendations would you give to someone considering this product?
If you need more advanced features buy the free version, and if you need more advanced features buy the paid version.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Jason C.
- Role: Sales Marketing
- Industry: Education
- Involvement: End User of Application
Submitted Sep 2022
Easy to create campaigns and engage with customers
Likeliness to Recommend
What differentiates Mailchimp from other similar products?
MailChimp's ease of use and clean look of the platform make it easy to get up to speed, and show someone else how to create campaigns.
What is your favorite aspect of this product?
They have many templates to choose from or the user can create templates and save them on the system.
What do you dislike most about this product?
I don't like that you cannot unsubscribe a user from receiving all emails from my company. I instead need to add that user to the unsubscribe list of all campaigns.
What recommendations would you give to someone considering this product?
There is no phone customer support, only chat, but I've found that to suffice. They can quickly edit campaigns and get into your screen to see what's going on.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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