Mailchimp Logo Award Winner Product Badge
Mailchimp Logo Award Winner Product Badge
Intuit

Mailchimp

Composite Score
8.8 /10
CX Score
8.9 /10
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Category
Mailchimp
8.8 /10

What is Mailchimp?

MailChimp is a marketing and commerce platform with all the tools you need, all in one place. Even if you don’t know the first thing about marketing — MailChimp provide world-class technology and support to help your business launch, build, and grow to meet your one-of-a-kind vision.

Company Details

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Awards & Recognition

Mailchimp won the following awards in the Marketing Automation - B2B category

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Mailchimp Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Mailchimp.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

93 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Mailchimp?

1% Negative
7% Neutral
92% Positive

Pros

  • Reliable
  • Trustworthy
  • Respectful
  • Efficient Service

Feature Ratings

Average 83

Email Marketing Automation

86

Customer Journey Modelling

84

Marketing Analytics

84

Mobile Marketing Management

84

Marketing Project Management

83

Recommended Best Action

83

Marketing Asset Management

82

Social Media Marketing Management

80

Opportunity Pipeline Tracking

80

Vendor Capability Ratings

Average 82

Ease of Implementation

86

Business Value Created

85

Ease of Customization

84

Ease of Data Integration

83

Quality of Features

83

Usability and Intuitiveness

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

82

Breadth of Features

82

Availability and Quality of Training

81

Vendor Support

79

Mailchimp Reviews

Logan S.

  • Role: C-Level
  • Industry: Communications
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

MailChimp is essential for us

Likeliness to Recommend

10 /10

What differentiates Mailchimp from other similar products?

list of the best email marketing software for automation MailChimp makes marketing automation and email marketing accessible to those without extensive technical knowledge or resources. In addition, there are a lot of available connections, so it's easy to make it work with our current technology stack.

What is your favorite aspect of this product?

list of the best email marketing software for automation MailChimp makes marketing automation and email marketing accessible to those without extensive technical knowledge or resources. In addition, there are a lot of available connections, so it's easy to make it work with our current technology stack.

What do you dislike most about this product?

Finding and keeping track of certain choices might be challenging at times. Getting the hang of it requires some practice.

What recommendations would you give to someone considering this product?

If you want to save time while still being able to compose interesting emails quickly and easily, and if you also care about receiving helpful customer service, you should think about using this program. Although the drag-and-drop editor in MailChimp is where the real value lies, the platform also supports using coded templates.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Lorenz L.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2022

Professional recruiter with integration skills

Likeliness to Recommend

9 /10

What differentiates Mailchimp from other similar products?

BambooHR focuses on recruiting personnel in a quick and easy way, performing data filters and showing vacancies and available applicants, from the start of recruitment to payroll, it shows the applicant's detailed information to make our job a little easier.

What is your favorite aspect of this product?

Considering that BambooHR is a software designed for small and medium businesses its interface is really well designed, we can customize it to our liking. It helps us that new team members can start with their work and know what is necessary when starting section in the application since in this you will be able to find the information.

What do you dislike most about this product?

Before acquiring the software it was a bit difficult to make price comparisons with other software of the same category as we could not find on the web the prices of BambooHR plans.

What recommendations would you give to someone considering this product?

BambooHR has a free trial so you can integrate it into your team and decide for sure whether to purchase the software or not, this is a great advantage for our pockets and we can say that it was an excellent decision to use it, 100% we recommend it.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

Lisa P.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Perfect for our needs!

Likeliness to Recommend

10 /10

What differentiates Mailchimp from other similar products?

I'm not sure how differnt the actual usage of MailChimp is over other products. The bottom line is (for us) is the ability to integrate it to our Wordpress website.

What is your favorite aspect of this product?

We needed something easily integrated to our Wordpress site (with elementor forms). Mailchimp was the first one on the list that didn't need an integration software for an additional price.

What do you dislike most about this product?

When we first signed up - Mailchimp put our account on hold - almost "black listed" we don't even sell anything, we just informative emails, so we had to appeal the closure. We were able to appeal it, but it made us tempted to leave.

What recommendations would you give to someone considering this product?

Use the free version until you get 2000 subscribers. Then move the paid version to see all the additional features it has.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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