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Mailchimp Logo Award Winner Product Badge
Intuit

Mailchimp

Composite Score
8.8 /10
CX Score
8.9 /10
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Category
Mailchimp
8.8 /10

What is Mailchimp?

MailChimp is a marketing and commerce platform with all the tools you need, all in one place. Even if you don’t know the first thing about marketing — MailChimp provide world-class technology and support to help your business launch, build, and grow to meet your one-of-a-kind vision.

Company Details

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Awards & Recognition

Mailchimp won the following awards in the Marketing Automation - B2B category

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Mailchimp Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Mailchimp.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

93 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Mailchimp?

1% Negative
7% Neutral
92% Positive

Pros

  • Reliable
  • Trustworthy
  • Respectful
  • Efficient Service

Feature Ratings

Average 83

Email Marketing Automation

86

Customer Journey Modelling

84

Marketing Analytics

84

Mobile Marketing Management

84

Marketing Project Management

83

Recommended Best Action

83

Marketing Asset Management

82

Social Media Marketing Management

80

Opportunity Pipeline Tracking

80

Vendor Capability Ratings

Average 82

Ease of Implementation

86

Business Value Created

85

Ease of Customization

84

Ease of Data Integration

83

Quality of Features

83

Usability and Intuitiveness

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

82

Breadth of Features

82

Availability and Quality of Training

81

Vendor Support

79

Mailchimp Reviews

Ender V.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Mailchimp: Real-time data collection

Likeliness to Recommend

10 /10

What differentiates Mailchimp from other similar products?

Mailchimp is the digital and massive translation of traditional emailing. Marketing agencies used to sending promotions to large contact lists use it to automate processes. It is a marketing automation platform that helps you share email and advertising campaigns with customers and other stakeholders. The marketing approach focuses on healthy audience management practices, beautifully designed campaigns and powerful data analytics.

What is your favorite aspect of this product?

Free until you reach 2,000 subscribers, simple, enjoyable and intuitive, despite the complexity of some of the tasks, the interface always remains clear, with large buttons and user-friendly animations, they manage to centralize the process without the need to resort to third-party services.

What do you dislike most about this product?

It can be overwhelming, but precisely one of the advantages of the tool is that there is a large backup of free information, it is not perfect and throughout its history users have made this known to the developers, although the official guides offered by the company itself are in Spanish, the platform itself is only available in English.

What recommendations would you give to someone considering this product?

The platform has enough statistics and data to measure the efficiency of shipments, it allows you to use both default templates and your own through HTML code. It also offers a Pay As You Go plan, which determines the amount to be paid by email credits used. In other words, you only pay for what you consume; it hosts a variety of features to track your engagement, allowing you to better strategize and draft your ability to engage your target audience.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Inspires Innovation
  • Caring

Pablo A.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

MailChimp the best tool for email marketing

Likeliness to Recommend

9 /10

What differentiates Mailchimp from other similar products?

We use this software to successfully and efficiently automate and optimize all our email marketing campaigns. It has the best tools to achieve creative, original and eye-catching campaigns, so that all our potential customers not only open the email and click on the links, but also get interested in our products.

What is your favorite aspect of this product?

I like that its mobile application is as complete as its web version, which helps us to continue with the work even outside the office. I like that in just a few steps and thanks to its customizable templates, I can create and send emails to the entire list of subscribers we manage, quickly and without errors. The analysis of campaigns and behaviors are very complete and the data it gives us are always a great help to improve the next campaigns.

What do you dislike most about this product?

The program needs time to adapt to it and understand each function and tool it has, in this way, you can get the most out of it for its price. As for the price, if it can be high for some companies, since the greater the number of customers, the higher the cost, but for our organization it is worth it, for its excellent results.

What recommendations would you give to someone considering this product?

We definitely recommend this software to all companies that want to increase their sales in their email marketing campaigns. It is a very effective program with tools that help to improve campaigns and meet the objectives that were set. It is excellent for all marketing departments, it will increase your sales and your clientele.

Pros

  • Reliable
  • Caring
  • Respectful
  • Altruistic

David J.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

"superb service for mass email distribution"

Likeliness to Recommend

9 /10

What differentiates Mailchimp from other similar products?

If you're looking for a straightforward marketing platform, MailChimp is it. Compared to other forms of mass communication, it is more cost-effective and can reach a wide range of people simultaneously. Sending emails may be delayed and planned. It is simple to send emails to existing customers and keep in touch with them. The process of using it is simple.

What is your favorite aspect of this product?

Mailchimp is our preferred email marketing platform because of its user-friendliness, greater analytics, and multiple API connections. Mailchimp must first provide easy drag-and-drop user experiences. We have no other way to contact with users.

What do you dislike most about this product?

Mailchimp's CANSPAM provisions are cumbersome for non-marketing usage (such as internal emails within an organization with a large number of staff). RSS-generated emails are useful yet unstable. How can I edit a landing page or form? Challenging.

What recommendations would you give to someone considering this product?

You should sign up for a free account with MailChimp if you are considering becoming involved in email marketing. You are going to be astounded by how well MailChimp was developed.

Pros

  • Effective Service
  • Helps Innovate
  • Continually Improving Product
  • Reliable

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