Mailchimp Logo Award Winner Product Badge
Mailchimp Logo Award Winner Product Badge
Intuit

Mailchimp

Composite Score
8.8 /10
CX Score
8.9 /10
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Category
Mailchimp
8.8 /10

What is Mailchimp?

MailChimp is a marketing and commerce platform with all the tools you need, all in one place. Even if you don’t know the first thing about marketing — MailChimp provide world-class technology and support to help your business launch, build, and grow to meet your one-of-a-kind vision.

Company Details

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Awards & Recognition

Mailchimp won the following awards in the Marketing Automation - B2B category

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Mailchimp Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Mailchimp.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

93 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Mailchimp?

1% Negative
7% Neutral
92% Positive

Pros

  • Reliable
  • Trustworthy
  • Respectful
  • Efficient Service

Feature Ratings

Average 83

Email Marketing Automation

86

Customer Journey Modelling

84

Marketing Analytics

84

Mobile Marketing Management

84

Marketing Project Management

83

Recommended Best Action

83

Marketing Asset Management

82

Social Media Marketing Management

80

Opportunity Pipeline Tracking

80

Vendor Capability Ratings

Average 82

Ease of Implementation

86

Business Value Created

85

Ease of Customization

84

Ease of Data Integration

83

Quality of Features

83

Usability and Intuitiveness

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

82

Breadth of Features

82

Availability and Quality of Training

81

Vendor Support

79

Mailchimp Reviews

Mohammad Ismail H.

  • Role: Sales Marketing
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Good Product But Need To Improve The Chatbot

Likeliness to Recommend

8 /10

What differentiates Mailchimp from other similar products?

Design of Newsletter Email Templates

What is your favorite aspect of this product?

Flexible Drag and Drop Features

What do you dislike most about this product?

Customer support and chatbot

What recommendations would you give to someone considering this product?

Overall Good to go for those who nurture the leads for the long term and build relationships by sending newsletters.

Pros

  • Saves Time
  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity

Janmejay N.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

" Best E-mail Marketing Tool".

Likeliness to Recommend

10 /10

What differentiates Mailchimp from other similar products?

1. can build multiple forms 2. up to 2000 leads capturing and submission for free 3. multiple form creation 4. audience segmentation 5. affordable pricing 6. value for money

What is your favorite aspect of this product?

1. Easy to use 2. audience and campaign segmentation 3. audience insight and tracking

What do you dislike most about this product?

I did not find anything negative about it.

What recommendations would you give to someone considering this product?

Highly Recommended this product.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

William G.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Sending emails is quick and easy.

Likeliness to Recommend

9 /10

What differentiates Mailchimp from other similar products?

MailChimp is the best option if you want a straightforward marketing platform. It's more efficient, saves money, and reaches more people than traditional forms of mass communication. Emails may be scheduled for delivery at a later time. Customers may be kept informed and new ones attracted with little effort by sending out emails. Using the application couldn't be easier than the instructions provide.

What is your favorite aspect of this product?

When asked to suggest an email marketing service to our customers, MailChimp is always at the top of our list. This is because Mailchimp has several API connectors, is simple to use, and provides improved stats. In order to make Mailchimp more user-friendly for newcomers, a drag-and-drop interface is preferred. We cannot reach our clients in any other manner.

What do you dislike most about this product?

Sometimes, particularly when you're not sending commercial emails, MailChimp's CANSPAM features might seem like extra work. Despite being quite useful, the RSS email alerts that are automatically delivered have a few flaws. How much control do visitors have over the look and feel of the landing page and the questionnaire itself? Challenging.

What recommendations would you give to someone considering this product?

Using MailChimp's free account, you can dive headfirst into the world of email marketing. You will be astounded by how well-designed and developed MailChimp is.

Pros

  • Reliable
  • Trustworthy
  • Unique Features
  • Efficient Service

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