Mailchimp Logo Award Winner Product Badge
Mailchimp Logo Award Winner Product Badge
Intuit

Mailchimp

Composite Score
8.8 /10
CX Score
8.9 /10
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Claim Software
Category
Mailchimp
8.8 /10

What is Mailchimp?

MailChimp is a marketing and commerce platform with all the tools you need, all in one place. Even if you don’t know the first thing about marketing — MailChimp provide world-class technology and support to help your business launch, build, and grow to meet your one-of-a-kind vision.

Company Details

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Awards & Recognition

Mailchimp won the following awards in the Marketing Automation - B2B category

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Mailchimp Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Mailchimp.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

93 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Mailchimp?

1% Negative
7% Neutral
92% Positive

Pros

  • Reliable
  • Trustworthy
  • Respectful
  • Efficient Service

Feature Ratings

Average 83

Email Marketing Automation

86

Customer Journey Modelling

84

Marketing Analytics

84

Mobile Marketing Management

84

Marketing Project Management

83

Recommended Best Action

83

Marketing Asset Management

82

Social Media Marketing Management

80

Opportunity Pipeline Tracking

80

Vendor Capability Ratings

Average 82

Ease of Implementation

86

Business Value Created

85

Ease of Customization

84

Ease of Data Integration

83

Quality of Features

83

Usability and Intuitiveness

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

82

Breadth of Features

82

Availability and Quality of Training

81

Vendor Support

79

Mailchimp Reviews

Edgar O.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2023

This program adapts to the needs of my company

Likeliness to Recommend

10 /10

What differentiates Mailchimp from other similar products?

One of the largest programs that has given us a better response in the advertising field, the rewards of having effective marketing, has been Mailchimp, since this program is designed with the best and most current technological functions to automate each of the processes. To increase customer traffic on our pages and platforms with the greatest contact with my clients, every day with the help of this program multiple emails are created personalized enough to attract the attention of each ofment and trends in the last moves of all our clientele.

What is your favorite aspect of this product?

With the help of each of the forms that are made through this program, they are of great help to apply in each of the web pages the necessary options to immediately capture the most potential customers or simply or many more subscriptions throughout the great My company's contact list, Mailchimp is a program that adapts to the needs of my company, such as looking for the most effective version of my email or applying to the best web pages to discover as soon as possible which is the most appropriate for us and which is the one that we can best get the most out of.

What do you dislike most about this product?

First, it is important to say that the free version of this program has many limitations that allow us to have a good performance, for example, it lacks options such as the automation of sending the constant messages in the emails of my contacts, this is a very problem great for us, since one of the main and best functions that this program has to bring our content to new and potential clients of the company.

What recommendations would you give to someone considering this product?

Making an investment to obtain this program is one of the best decisions your company can make, since this program will be in charge of knocking on the door by all means on the web where we can find new sales opportunities for the company and interact with clients. much more potential, Mailchimp is a solution that I recommend to promote and automate your company's digital marketing.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Rubén V.

  • Role: Sales Marketing
  • Industry: Gaming and Hospitality
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2023

Easy to use, good integrations for small business

Likeliness to Recommend

10 /10

What differentiates Mailchimp from other similar products?

The ease of use and the interface

What is your favorite aspect of this product?

The template and journey builders

What do you dislike most about this product?

The segment builder

What recommendations would you give to someone considering this product?

Give it a go, easy to implement and get going. If you do not like it after a while, you can migrate to another service

Pros

  • Performance Enhancing
  • Efficient Service
  • Effective Service
  • Saves Time

Ale A.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2023

easy to use , to access and integrate for basic em

Likeliness to Recommend

8 /10

What differentiates Mailchimp from other similar products?

very easy to use and implement - also for small organizations

What is your favorite aspect of this product?

the data forecast is good

What do you dislike most about this product?

flexibility in design

What recommendations would you give to someone considering this product?

very good for basic email marketing

Pros

  • Efficient Service
  • Respectful
  • Helps Innovate
  • Continually Improving Product

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