In Partnership With SelectHub
What is Mailchimp?
MailChimp is a marketing and commerce platform with all the tools you need, all in one place. Even if you don’t know the first thing about marketing — MailChimp provide world-class technology and support to help your business launch, build, and grow to meet your one-of-a-kind vision.
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In Partnership With SelectHub
Mailchimp Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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88 Likeliness to Recommend
93 Plan to Renew
1
Since last award
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Mailchimp?
Pros
- Reliable
- Trustworthy
- Respectful
- Efficient Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Email Marketing Automation
Customer Journey Modelling
Mobile Marketing Management
Marketing Analytics
Marketing Project Management
Recommended Best Action
Marketing Asset Management
Opportunity Pipeline Tracking
Social Media Marketing Management
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Ease of Customization
Ease of Data Integration
Usability and Intuitiveness
Quality of Features
Ease of IT Administration
Product Strategy and Rate of Improvement
Breadth of Features
Availability and Quality of Training
Vendor Support
Also Featured in...
Mailchimp Reviews
Ryan M.
- Role: Vendor Management
- Industry: Construction
- Involvement: Vendor Selection and Purchasing
Submitted Aug 2023
Very easy to use, dependable, great product
Likeliness to Recommend
What differentiates Mailchimp from other similar products?
The way you are able to implement information so quickly.
What is your favorite aspect of this product?
The email templates look great.
What do you dislike most about this product?
there is nothing that comes to mind.
What recommendations would you give to someone considering this product?
Get the upgraded plan.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Cons
- Less Effective Service
- Less Caring
- Wastes Time
Please tell us why you think this review should be flagged.
Ryan P.
- Role: Information Technology
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Aug 2023
Easy to use and set up advanced features
Likeliness to Recommend
What differentiates Mailchimp from other similar products?
I like the simplicity of the program and it's ability to integrate with other softwares.
What is your favorite aspect of this product?
The analytics factor for how to act and continue to reach out to your clients or potentials clients
What do you dislike most about this product?
There is not too much that I do not like about it, maybe minor annoyances but that is about it.
What recommendations would you give to someone considering this product?
The ease and ability to enter your lists and send emails.
Pros
- Trustworthy
- Caring
- Acts with Integrity
- Enables Productivity
Please tell us why you think this review should be flagged.
Matt G.
- Role: C-Level
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Aug 2023
They are easy to use and cost effective
Likeliness to Recommend
What differentiates Mailchimp from other similar products?
They offer a great product at a good price that has helped my business grow
What is your favorite aspect of this product?
They have easy to use email marketing templates
What do you dislike most about this product?
It can get costly when you use more features
What recommendations would you give to someone considering this product?
Make sure you can afford what they offer
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
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