In Partnership With SelectHub
What is Mailchimp?
MailChimp is a marketing and commerce platform with all the tools you need, all in one place. Even if you don’t know the first thing about marketing — MailChimp provide world-class technology and support to help your business launch, build, and grow to meet your one-of-a-kind vision.
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In Partnership With SelectHub
Mailchimp Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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88 Likeliness to Recommend
93 Plan to Renew
1
Since last award
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Mailchimp?
Pros
- Reliable
- Trustworthy
- Respectful
- Efficient Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Email Marketing Automation
Customer Journey Modelling
Mobile Marketing Management
Marketing Analytics
Marketing Project Management
Recommended Best Action
Marketing Asset Management
Opportunity Pipeline Tracking
Social Media Marketing Management
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Ease of Customization
Ease of Data Integration
Usability and Intuitiveness
Quality of Features
Ease of IT Administration
Product Strategy and Rate of Improvement
Breadth of Features
Availability and Quality of Training
Vendor Support
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Mailchimp Reviews
Takunda A. M.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2023
Intuitive to use with good guides
Likeliness to Recommend
What differentiates Mailchimp from other similar products?
Email segmentation, automation, reporting, and analytics
What is your favorite aspect of this product?
The interface is very intuitive
What do you dislike most about this product?
Mailchimp's customer support can sometimes be slow to respond to inquiries.
What recommendations would you give to someone considering this product?
Start with the free plan and see if it's the right fit for your business.
Pros
- Trustworthy
- Reliable
- Enables Productivity
- Fair
Cons
- Charges for Enhancements
Please tell us why you think this review should be flagged.
Javier G.
- Role: Student Academic
- Industry: Other
- Involvement: End User of Application
Submitted Nov 2023
Fantastic service
Likeliness to Recommend
What differentiates Mailchimp from other similar products?
Mailchimp is known for its intuitive and user-friendly interface. It’s designed to be accessible to users with varying levels of technical expertise, making it particularly appealing to small businesses and entrepreneurs
What is your favorite aspect of this product?
is its user-friendly interface and accessibility. Many users find it easy to navigate, especially those who may be new to email marketing or have limited technical expertise.
What do you dislike most about this product?
Mailchimp's pricing structure, particularly for businesses that outgrow the features offered in the free tier and need more advanced functionalities. It's essential for businesses to carefully review Mailchimp's pricing plans to ensure they align with their specific needs and budget.
What recommendations would you give to someone considering this product?
Clearly define your email marketing needs and goals. Assess whether Mailchimp’s features align with your business objectives, especially as your email marketing strategy evolves
Pros
- Helps Innovate
- Trustworthy
- Unique Features
- Efficient Service
Please tell us why you think this review should be flagged.
Yatharth G.
- Role: Operations
- Industry: Engineering
- Involvement: IT Leader or Manager
Submitted Nov 2023
Flawless tool for marketing
Likeliness to Recommend
What differentiates Mailchimp from other similar products?
Mailchimp is perfect tool for sales team and data analysis team to understand graphs generated by surveys and polls . It also helps you to customize email template and send bulk emails with promotions .
What is your favorite aspect of this product?
I like dynamic , ease in custom templates with animation effects to attract customer . It also provides data of email open , forwaded and responded which helps marketing team to understand market interest on emails
What do you dislike most about this product?
Pricing needs to be restructured , its a perfect marketing support tool but pricing factors is unfair
What recommendations would you give to someone considering this product?
Shall be used for startups , mid size company for marketing and understand customer needs
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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