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Mailchimp Logo
Intuit

Mailchimp

Composite Score
8.7 /10
CX Score
8.8 /10
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In Partnership With SelectHub

Claim Software
Mailchimp
8.7 /10

What is Mailchimp?

MailChimp is a marketing and commerce platform with all the tools you need, all in one place. Even if you don’t know the first thing about marketing — MailChimp provide world-class technology and support to help your business launch, build, and grow to meet your one-of-a-kind vision.

Company Details

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Awards & Recognition

Mailchimp won the following awards in the Email Marketing category

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Mailchimp Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Mailchimp.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

92 Plan to Renew

85 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
88%
Negotiation and Contract:
83%
Conflict Resolution:
88%
Strategy & Innovation:
84%
Service Experience:
89%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Mailchimp?

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3% Negative
8% Neutral
89% Positive

Pros

  • Respectful
  • Reliable
  • Acts with Integrity
  • Performance Enhancing

Feature Ratings

Average 84

Email Delivery

89

Campaign Management

86

Basic Reporting and Analytics

85

Email Templates

84

Contact Database

84

SPAM Compliance

83

Mobile Optimized

83

A/B Testing

83

Auto-Responders

83

Segmentation

83

Content Authoring

82

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

84

Usability and Intuitiveness

82

Ease of Data Integration

82

Ease of Customization

81

Quality of Features

81

Ease of IT Administration

81

Product Strategy and Rate of Improvement

80

Breadth of Features

80

Availability and Quality of Training

80

Vendor Support

77

Mailchimp Reviews

Tuot N.

  • Role: Information Technology
  • Industry: Retail
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2024

Easy to use. Fantastic product!

Likeliness to Recommend

9 /10

What differentiates Mailchimp from other similar products?

Mailchimp stands out with its all-in-one marketing platform, user-friendly interface, extensive integrations, AI tools, and robust analytics.

What is your favorite aspect of this product?

My favorite aspect of Mailchimp is its intuitive design combined with powerful automation tools, enabling personalized email campaigns and seamless integration across various marketing channels.

What do you dislike most about this product?

The limited customization options for templates and occasional platform glitches can be frustrating, especially when trying to create unique campaigns or work on tight deadlines.

What recommendations would you give to someone considering this product?

Start with Mailchimp’s free plan to explore its features. Invest time in learning automation and integrations to maximize its potential for scaling your email marketing efforts effectively.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Trustworthy

Renato C.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

Entry level to mail marketing campaings

Likeliness to Recommend

7 /10

What differentiates Mailchimp from other similar products?

Limited but free version and the Audience management.

What is your favorite aspect of this product?

Contact Data base segmentation

What do you dislike most about this product?

The way they hide options to avoid being charged by updating your contact data base.

What recommendations would you give to someone considering this product?

Consider if you really are going to send the quantity of emails they are selling you on each plan.

Pros

  • Enables Productivity
  • Effective Service
  • Saves Time
  • Transparent

Cons

  • Charges for Enhancements
  • Less Respectful
  • Vendor Friendly Policies

Alex W.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

MailChimp is great for campaigns

Likeliness to Recommend

10 /10

What differentiates Mailchimp from other similar products?

Overall, the email sending platform is exceptional, its interface is intuitive, making it easy to learn and use, even for those who have no prior experience in digital marketing, one of the aspects that I appreciate the most is the ability to send test emails to multiple recipients which makes it easy to obtain valuable feedback before mass sending, this feature allows you to adjust and improve the content based on the opinions received, resulting in more effective communications, additionally, the platform has a fairly large library robust. Having access to various templates and strategies has significantly optimize our marketing campaigns.

What is your favorite aspect of this product?

It is essential to have an updated list of contacts that allows us to maintain fluid communication with our clients, business partners and team members, something that MailChimp provides us with security. This practice not only makes it easier to track our interactions, it also strengthens the long-term relationships, in addition it is important to offer the functionalities mentioned above at a competitive price, this will ensure that the services are accessible and attractive to new and old users, thus promoting their loyalty and satisfaction, on the other hand it's essential to provide detailed info about the performance of our campaigns.

What do you dislike most about this product?

It would be highly beneficial if the tool or campaign manager we use could offer the option to configure an annual or even longer schedule, which would allow us to plan ahead and better manage our time, it would also be ideal to be able to mark exceptions for days important holidays in a simple way, thus avoiding sending newsletters at inappropriate times, and I have noticed that the "Keep me logged in" function on the platform does not seem to be working correctly, at least in my case, and this functionality is crucial for facilitate continuous access without the need to return to enter credentials repeatedly, which can be frustrating.

What recommendations would you give to someone considering this product?

Normally, if you have a large audience that requires inclusion or exclusion, it can be difficult to track in Mailchimp, but if you have some knowledge of this type of programs, there is no problem, this software can facilitate better segmentation and organization of data, allowing a more efficient monitoring and ensuring the necessary confidentiality in sensitive situations.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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