In Partnership With SelectHub
What is Mailchimp?
MailChimp is a marketing and commerce platform with all the tools you need, all in one place. Even if you don’t know the first thing about marketing — MailChimp provide world-class technology and support to help your business launch, build, and grow to meet your one-of-a-kind vision.
Company Details
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In Partnership With SelectHub
Mailchimp Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Mailchimp.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
92 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Mailchimp?
Pros
- Reliable
- Respectful
- Acts with Integrity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Email Delivery
Campaign Management
Basic Reporting and Analytics
Email Templates
Contact Database
Mobile Optimized
SPAM Compliance
A/B Testing
Segmentation
Auto-Responders
Content Authoring
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Ease of Data Integration
Ease of Customization
Quality of Features
Ease of IT Administration
Breadth of Features
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Also Featured in...
Mailchimp Reviews
HARSHIL R.
- Role: Information Technology
- Industry: Engineering
- Involvement: End User of Application
Submitted Jan 2025
Easy to use
Likeliness to Recommend
What differentiates Mailchimp from other similar products?
Mailchimp's all-in-one marketing platform, ease of use, advanced automation features, and seamless integrations with various apps and services differentiate it from other similar products.
What is your favorite aspect of this product?
My favorite aspect of Mailchimp is its user-friendly interface and robust automation features that make it easy to create and send targeted email campaigns, automating many routine tasks.
What do you dislike most about this product?
I dislike that Mailchimp's free plan has limited features and subscriber limits, and the pricing can become expensive as the subscriber list grows or more advanced features are needed.
What recommendations would you give to someone considering this product?
I would recommend carefully evaluating Mailchimp's pricing tiers and features to ensure they align with your business needs, starting with the free plan to test its capabilities.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Cons
- Less Transparent
- Security Frustrates
- Less Efficient Service
Please tell us why you think this review should be flagged.
Wyatt C.
- Role: Operations
- Industry: Not for Profit
- Involvement: End User of Application
Submitted Jan 2025
Streamlining Campaigns with MailChimp.
Likeliness to Recommend
What differentiates Mailchimp from other similar products?
The differentiators are the strong automation and segmentation capabilities. MailChimp offers advanced audience targeting, automating the customer journey through behaviors and preferences; it gives a personal touch and scales better than most email marketing platforms out there.
What is your favorite aspect of this product?
The favorite feature is the Content Builder, which provides a user-friendly drag-and-drop interface for creating professional emails. The library of customizable templates and reusable content blocks accelerates the design process, allowing marketers to create visually appealing campaigns quickly and efficiently.
What do you dislike most about this product?
The users also criticize the interface of this tool, saying it is too outdated compared to other, more modern email marketing tools. Besides that, it's less intuitive, so one might get into clunky navigation and extra clicks for simple tasks, which reduces efficiency during high-demand periods.
What recommendations would you give to someone considering this product?
Assess the specific needs of your business and make sure that these are in line with what MailChimp can offer. It's overkill for a small team with more simple needs. If your organization is already using MailChimp products, then it is an excellent choice for an all-in-one marketing ecosystem.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Peter C.
- Role: C-Level
- Industry: Consulting
- Involvement: Vendor Selection and Purchasing
Submitted Jan 2025
Mailchimp - still the market leader for SME’s
Likeliness to Recommend
What differentiates Mailchimp from other similar products?
Mailchimp in my eyes is the leader in mail/CRM led software, and why I chose the mail product for my business. It was first to market, ahead of the game, and vital for my owner/managed business whereby I could e-mail my client base of 3-5,000. The key factor for Mailchimp is ease and use of templates, whereby mail outs reflected my brand and could be send quickly and easily (and re-used) multi platform. I enjoy the testing and reporting side etc. that goes over and above click through data from other vendors. Importantly for me as a small business is GDPR compliance and I would argue that Mailchimp is very much on top of this.
What is your favorite aspect of this product?
Choice of templates, reporting and data. The iOS App I find excellent when out of the office.
What do you dislike most about this product?
Cost. It’s that simple. I feel that Mailchimp where my contacts rose above 5,000 became price prohibitive. I understand the fairness of the ratio of contacts to price, but feel this does not necessarily take into account the sole trader like myself that has to watch all costs.
What recommendations would you give to someone considering this product?
I would recommend using it, but I’d also recommend looking to other vendors. Mailchimp is still the number one brand, but price can be an issue. Most companies have a CRM, for example, Hubspot or Squarespace and they are now offering cheaper mail options on top of their CRM offerings. So it could be a cheaper option that meets needs to use your existing CRM vendor.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Cons
- Vendor's Interest First
- Less Friendly Negotiation
Please tell us why you think this review should be flagged.
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