LumApps Customer Reviews 2024

LumApps

Composite Score

8.8 /10

CX Score

9.2 /10

63 Reviews Write a Review

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What is LumApps?

LumApps Social Collaborative Intranet helps companies in all industries improve communications and much more. Lets get in touch! LumApps is the next step in the evolution of the employee intranet. Fully integrated with Microsoft Office 365, as well as G-Suite and other tools, the powerful LumApps Platform lets employees connect and collaborate to create a more efficient and engaged workforce.

Company Details

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Awards & Recognition

LumApps won the following awards in the Digital Workplace category

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2024 Emotional Footprint Champion

Latest Award, 2024

Service Experience
Product Impact
Contract Negotiation

Latest Award, 2024

2024 Data Quadrant Gold Medalist

2024

7 Top Rated Capabilities

21 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2023 Data Quadrant Gold Medalist

2023

9 Top Rated Capabilities

20 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2022 Data Quadrant Gold Medalist

2022

8 Top Rated Capabilities

17 Top Rated Features

2022

2021 Emotional Footprint Champion

2021

LumApps Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on LumApps.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

99 Plan to Renew

88 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love LumApps?

2% Negative

2% Neutral

96% Positive

Pros

Reliable
Enables Productivity
Unique Features
Effective Service

Feature Ratings

Average 86

Workflow & Approvals

Employee Directory

Chatbot

Workplace for Portal

Instant Messaging

Broadcast to TVs

File Sharing Collaboration

Calendars

Mobile App

Discussion Forums

Listings

Vendor Capability Ratings

Average 86

Quality of Features

Business Value Created

Usability and Intuitiveness

Vendor Support

Availability and Quality of Training

Ease of Implementation

Product Strategy and Rate of Improvement

Breadth of Features

Ease of IT Administration

Ease of Customization

Ease of Data Integration

Also Featured in...

Employee Communications

Score 7.8

View LumApps in this category (opens in a new tab)

LumApps Reviews

Sahil C.

Role: Operations
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2024

Tool for enhancing Internal Communication

Likeliness to Recommend

9 /10

What differentiates LumApps from other similar products?

1. User freindly interface is very amazing and easy to use 2. It easily integrates with google workspace and ehances useability 3. The mobile app works very well

What is your favorite aspect of this product?

1. It has got widgets like no other software 2. It allows the user to make customizations 3. it has great collaboration features

What do you dislike most about this product?

1. The customer support is not very great 2. The cost of implementing the software is very high 3. it has performance issues which reflexct on the business sometimes

What recommendations would you give to someone considering this product?

You should buy this if you are someone working with a large organisation and looking for workspace communication softwares.

Pros

Unique Features
Reliable
Performance Enhancing
Efficient Service

Cons

Less Fair
Less Friendly Negotiation

Piusi N.

Role: Operations
Industry: Media
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2024

Coordinated and Determined Business Approach

Likeliness to Recommend

9 /10

What differentiates LumApps from other similar products?

The product has a great integration feature that integrates with other systems hence increasing productivity.

What is your favorite aspect of this product?

One of the best features of this product is file sharing collaboration, task management, and employee directory.

What do you dislike most about this product?

I like everything about this product.

What recommendations would you give to someone considering this product?

I would recommend this product to HR departments as it helps them to share important Human resource information.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Mahak J.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2024

User friendly and Amazing product

Likeliness to Recommend

8 /10

What differentiates LumApps from other similar products?

LumApps sets itself apart by addressing common collaboration and communication challenges faced by growing businesses. Previously relying solely on email and chat channels led to information scattered across different stages, causing employees to waste time switching between tools to find relevant business news or applications.

What is your favorite aspect of this product?

My favorite aspect of LumApps is its user-friendly platform. We were able to create customized pages that perfectly aligned with our corporate brand guidelines within weeks, transforming it into a powerful internal communications tool seamlessly integrated with our Google Workspace and business apps. Plus, I'm particularly impressed by its use of no-code technologies.

What do you dislike most about this product?

One drawback of LumApps is its relatively high price point. We struggled to justify the cost, especially since we had fewer employees using the platform, resulting in higher expenses per user. Additionally, while the platform offers customization options, there's room for improvement, particularly in enhancing flexibility for custom implementations like select drop-downs.

What recommendations would you give to someone considering this product?

Evaluate the level of customization needed for your specific use case, especially if you require more advanced features like custom implementations.

Pros

Continually Improving Product
Enables Productivity
Trustworthy
Unique Features

LumApps

What is LumApps?

Company Details

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Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2021 Emotional Footprint Champion

LumApps Ratings

88 Likeliness to Recommend

99 Plan to Renew

88 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+97 Net Emotional Footprint

How much do users love LumApps?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Workflow & Approvals The ability to include event processing, exception handling, escalation authorization, ad hoc in-flight workflow revisions, logging and approvals.

Employee Directory Employees can browse a searchable directory containing job titles and contact information of co-workers, or identify candidates for collaboration.

Chatbot A personalized conversational interface for answering questions and completing tasks.

Workplace for Portal App which allows Workplace users to join video calls through their Portal device.

Instant Messaging Real-time, text-based communication between two or more people

Broadcast to TVs The ability to broadcast your digital workplace to large screen TVs in an office.

File Sharing Collaboration Users share, view, edit, discuss, and provide feedback on content, synchronously or asynchronously, either natively or through a third-party integration.

Calendars Ability to manage and view employee schedules, and book meetings.

Mobile App Android and iOS app that users can download.

Discussion Forums Users can create posts on a browseable message board. Other users can reply to the posts in an open-discussion conversation thread visible to other users.

Listings A place to list things for sale or swap.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Also Featured in...

Employee Communications

LumApps Reviews

Sahil C.

Tool for enhancing Internal Communication

Likeliness to Recommend

Pros

Cons

Piusi N.

Coordinated and Determined Business Approach

Likeliness to Recommend

Pros

Mahak J.

User friendly and Amazing product

Likeliness to Recommend

Pros

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1
Since last award

Feature Ratings

Workflow & Approvals

Employee Directory

Chatbot

Workplace for Portal

Instant Messaging

Broadcast to TVs

File Sharing Collaboration

Calendars

Mobile App

Discussion Forums

Listings

Vendor Capability Ratings

Quality of Features

Business Value Created

Usability and Intuitiveness

Vendor Support

Availability and Quality of Training

Ease of Implementation

Product Strategy and Rate of Improvement

Breadth of Features

Ease of IT Administration

Ease of Customization

Ease of Data Integration