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In Partnership With SelectHub
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What is Klaviyo?
Klaviyo is a tool that makes personalized marketing a breeze through data-driven decision making. In the past, only massive companies had the resources to create highly personalized messaging. Klaviyo brings those capabilities with an intuitive UI that a one-person startup can easily manage, to more detailed customization a large or enterprise company can develop with their marketing team.
Company Details
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In Partnership With SelectHub
Klaviyo Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Klaviyo.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
2
Since last award
94 Plan to Renew
1
Since last award
86 Satisfaction of Cost Relative to Value
4
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Klaviyo?
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Email Marketing Automation
Customer Journey Modelling
Multivariant Testing
SMS Marketing
Marketing Master Data Management
Marketing Analytics
Marketing Project Management
Mobile Marketing Management
Marketing Asset Management
Social Media Marketing Management
Vendor Capability Ratings
Business Value Created
Ease of Customization
Breadth of Features
Ease of Implementation
Quality of Features
Ease of IT Administration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Data Integration
Vendor Support
Usability and Intuitiveness
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Klaviyo Reviews
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Sumit D.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Jan 2025
User-friendly interface with robust features
Likeliness to Recommend
What differentiates Klaviyo from other similar products?
Klaviyo really shines with its smart segmentation & ease of use. It integrates seamlessly with e-commerce platforms, allowing for personalized marketing that's easy to set up. Plus, its analytics help you understand what’s working, making it a standout choice!
What is your favorite aspect of this product?
My favorite aspect of Klaviyo is its powerful segmentation feature. This feature allows for highly personalized and targeted marketing campaigns that resonate with specific customer groups.
What do you dislike most about this product?
What I dislike most about Klaviyo is that its pricing can get a bit steep as your list grows, which might be a hurdle for smaller businesses. But the value it offers often makes it worth it!
What recommendations would you give to someone considering this product?
I’d recommend starting with a free trial to explore its features and see how it fits your needs. Take advantage of the segmentation tools to create targeted campaigns, and don’t hesitate to check out their resources and support to really make the most of it!
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Trustworthy
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Arturo-Vizcaino K.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Jan 2025
Personalized Email Marketing for Better Customer
Likeliness to Recommend
What differentiates Klaviyo from other similar products?
The key difference between Klaviyo and other email marketing platforms lies in its deep integration with eCommerce systems and its focus on personalized, behavior-based marketing. While platforms like Mailchimp and Constant Contact offer basic email marketing features, Klaviyo excels in segmenting customer data based on their purchasing behavior and interactions with the brand, enabling highly tailored campaigns. Additionally, Klaviyo provides more advanced automation workflows and detailed analytics that help businesses fine-tune their marketing strategies.
What is your favorite aspect of this product?
The advantages of Klaviyo include its ability to create highly targeted and personalized email campaigns based on customer behavior and preferences. It offers seamless integrations with popular eCommerce platforms like Shopify, allowing for easy automation of marketing processes. Klaviyo’s powerful segmentation tools help businesses reach specific customer groups, while its detailed analytics provide valuable insights to optimize campaigns and improve ROI. Additionally, its user-friendly interface and scalable features make it suitable for both small businesses and large enterprises.
What do you dislike most about this product?
One disadvantage of Klaviyo is its pricing, which can be relatively high for small businesses, especially as the subscriber list grows. Additionally, its learning curve can be steep for beginners, requiring some time to master its advanced features and integrations.
What recommendations would you give to someone considering this product?
Overall, Klaviyo is a robust and effective email marketing platform designed primarily for eCommerce businesses looking to drive personalized customer engagement and optimize their marketing efforts. With its advanced segmentation, automation workflows, and powerful data analytics, Klaviyo helps businesses increase conversions and revenue. However, its pricing structure and learning curve may be a barrier for smaller businesses or beginners. For those willing to invest time and resources into mastering the platform, Klaviyo offers significant advantages in terms of targeting, campaign personalization, and growth potential.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
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Megan B.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Jan 2025
Transforming Marketing Automation with Klaviyo
Likeliness to Recommend
What differentiates Klaviyo from other similar products?
Its e-commerce capabilities, advanced personalization skills, and intuitive integration are some of its prominent features making it unique in markets. It is well-designed for e-commerce businesses including major platforms such as Shopify, Big Commerce, etc. It also facilitates us with an in-built library of templates that augments our workflow to meet the requirements of online business.
What is your favorite aspect of this product?
It is an amazing tool that is giving reliable services. Its ability to transform customer data into actionable views gives us a high return on investment for our e-commerce enterprise. In this way boost the revenue with the help of effective automation and customized campaigns. It also offers dedicated onboarding and efficient community and customer support. It has great flexibility for all sizes of enterprises whether a start up a large-scale business.
What do you dislike most about this product?
I find it a bit overpowering for small tasks where the involvement of advanced features seems excessive. For example, when we are dealing only with basic email marketing processes simple features are enough for that purpose. This aspect increases the time of simple working.
What recommendations would you give to someone considering this product?
If someone is seeking a platform to boost the productivity of their business, Kalviyo is highly recommended as it offers powerful scalability. However, it would be complicated with large-scale work but a team with little expertise. Make sure that you have a skillful team.
Pros
- Performance Enhancing
- Enables Productivity
- Saves Time
- Altruistic
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