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Klaviyo Logo
Klaviyo

Klaviyo

Composite Score
8.4 /10
CX Score
8.7 /10
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Klaviyo
8.4 /10

What is Klaviyo?

Klaviyo is a tool that makes personalized marketing a breeze through data-driven decision making. In the past, only massive companies had the resources to create highly personalized messaging. Klaviyo brings those capabilities with an intuitive UI that a one-person startup can easily manage, to more detailed customization a large or enterprise company can develop with their marketing team.

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Klaviyo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Klaviyo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

2
Since last award

94 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value

4
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Klaviyo?

1% Negative
6% Neutral
93% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 82

Email Marketing Automation

87

Customer Journey Modelling

85

Multivariant Testing

85

SMS Marketing

85

Marketing Master Data Management

84

Marketing Analytics

82

Marketing Project Management

81

Mobile Marketing Management

81

Marketing Asset Management

79

Social Media Marketing Management

73

Vendor Capability Ratings

Average 81

Business Value Created

85

Ease of Customization

83

Breadth of Features

82

Ease of Implementation

82

Quality of Features

82

Ease of IT Administration

81

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Data Integration

79

Vendor Support

78

Usability and Intuitiveness

78

Klaviyo Reviews

Sumit D.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2025

User-friendly interface with robust features

Likeliness to Recommend

9 /10

What differentiates Klaviyo from other similar products?

Klaviyo really shines with its smart segmentation & ease of use. It integrates seamlessly with e-commerce platforms, allowing for personalized marketing that's easy to set up. Plus, its analytics help you understand what’s working, making it a standout choice!

What is your favorite aspect of this product?

My favorite aspect of Klaviyo is its powerful segmentation feature. This feature allows for highly personalized and targeted marketing campaigns that resonate with specific customer groups.

What do you dislike most about this product?

What I dislike most about Klaviyo is that its pricing can get a bit steep as your list grows, which might be a hurdle for smaller businesses. But the value it offers often makes it worth it!

What recommendations would you give to someone considering this product?

I’d recommend starting with a free trial to explore its features and see how it fits your needs. Take advantage of the segmentation tools to create targeted campaigns, and don’t hesitate to check out their resources and support to really make the most of it!

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Trustworthy

Arturo-Vizcaino K.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

Personalized Email Marketing for Better Customer

Likeliness to Recommend

10 /10

What differentiates Klaviyo from other similar products?

The key difference between Klaviyo and other email marketing platforms lies in its deep integration with eCommerce systems and its focus on personalized, behavior-based marketing. While platforms like Mailchimp and Constant Contact offer basic email marketing features, Klaviyo excels in segmenting customer data based on their purchasing behavior and interactions with the brand, enabling highly tailored campaigns. Additionally, Klaviyo provides more advanced automation workflows and detailed analytics that help businesses fine-tune their marketing strategies.

What is your favorite aspect of this product?

The advantages of Klaviyo include its ability to create highly targeted and personalized email campaigns based on customer behavior and preferences. It offers seamless integrations with popular eCommerce platforms like Shopify, allowing for easy automation of marketing processes. Klaviyo’s powerful segmentation tools help businesses reach specific customer groups, while its detailed analytics provide valuable insights to optimize campaigns and improve ROI. Additionally, its user-friendly interface and scalable features make it suitable for both small businesses and large enterprises.

What do you dislike most about this product?

One disadvantage of Klaviyo is its pricing, which can be relatively high for small businesses, especially as the subscriber list grows. Additionally, its learning curve can be steep for beginners, requiring some time to master its advanced features and integrations.

What recommendations would you give to someone considering this product?

Overall, Klaviyo is a robust and effective email marketing platform designed primarily for eCommerce businesses looking to drive personalized customer engagement and optimize their marketing efforts. With its advanced segmentation, automation workflows, and powerful data analytics, Klaviyo helps businesses increase conversions and revenue. However, its pricing structure and learning curve may be a barrier for smaller businesses or beginners. For those willing to invest time and resources into mastering the platform, Klaviyo offers significant advantages in terms of targeting, campaign personalization, and growth potential.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Megan B.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

Transforming Marketing Automation with Klaviyo

Likeliness to Recommend

9 /10

What differentiates Klaviyo from other similar products?

Its e-commerce capabilities, advanced personalization skills, and intuitive integration are some of its prominent features making it unique in markets. It is well-designed for e-commerce businesses including major platforms such as Shopify, Big Commerce, etc. It also facilitates us with an in-built library of templates that augments our workflow to meet the requirements of online business.

What is your favorite aspect of this product?

It is an amazing tool that is giving reliable services. Its ability to transform customer data into actionable views gives us a high return on investment for our e-commerce enterprise. In this way boost the revenue with the help of effective automation and customized campaigns. It also offers dedicated onboarding and efficient community and customer support. It has great flexibility for all sizes of enterprises whether a start up a large-scale business.

What do you dislike most about this product?

I find it a bit overpowering for small tasks where the involvement of advanced features seems excessive. For example, when we are dealing only with basic email marketing processes simple features are enough for that purpose. This aspect increases the time of simple working.

What recommendations would you give to someone considering this product?

If someone is seeking a platform to boost the productivity of their business, Kalviyo is highly recommended as it offers powerful scalability. However, it would be complicated with large-scale work but a team with little expertise. Make sure that you have a skillful team.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Saves Time
  • Altruistic

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