Hotjar Customer Reviews 2024

Hotjar

Composite Score

8.6 /10

CX Score

8.7 /10

37 Reviews Write a Review

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What is Hotjar?

Hotjar is a behavior analytics and product experience insights service that helps you empathize and understand your users, and get their feedback through tools like heatmaps, session recordings, and surveys. Hotjar complements the data and insights you get from traditional web analytics tools like Google Analytics. It’s an industry-leading and easy-to-use service that combines user behavior analysis, product experience insights, and website feedback tools to help you understand what’s actually happening on your site, what your users care about, and what they have to say.

Company Details

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Awards & Recognition

Hotjar won the following awards in the Website Analytics category

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2024 Data Quadrant Gold Medalist

2024

5 Top Rated Capabilities

5 Top Rated Features

2024

2023 Data Quadrant Gold Medalist

2023

5 Top Rated Capabilities

5 Top Rated Features

2023

Hotjar Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Hotjar.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

96 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Hotjar?

0% Negative

8% Neutral

92% Positive

Pros

Transparent
Performance Enhancing
Inspires Innovation
Helps Innovate

Feature Ratings

Average 89

Conversion Analysis

Data Visualization

Customer Journey Modelling

Social Media Analytics

Customer Value Analysis

Device and Browser Analytics

Search Engine Optimization

Audience Segmentation

Paid Search Integration

API Framework

Audience Demographics

Vendor Capability Ratings

Average 86

Quality of Features

Ease of IT Administration

Vendor Support

Business Value Created

Product Strategy and Rate of Improvement

Ease of Implementation

Usability and Intuitiveness

Availability and Quality of Training

Breadth of Features

Ease of Data Integration

Ease of Customization

Also Featured in...

Voice of the Customer

Score 7.7

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Hotjar Reviews

Roxana M.

Role: Sales Marketing
Industry: Banking
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2024

An invaluable tool for understanding users

Likeliness to Recommend

9 /10

What differentiates Hotjar from other similar products?

What really sets Hotjar apart is its focus on user experience. In addition to being able to see where users click, I can also see how far down the page they scroll, which elements they ignore, and what catches their attention. This information allowed me to significantly improve my website to optimize my conversion rate.

What is your favorite aspect of this product?

What I like most about Hotjar is its ease of use. The user interface is intuitive and the installation process was quick and easy. Additionally, customer support was exceptional, responding quickly to my questions and helping me get the most out of the software.

What do you dislike most about this product?

However, I have to say that the only thing that bothered me a bit is the price, as I thought it was a bit expensive at first. Although after seeing the results achieved for Hotjar, the investment is definitely worth it.

What recommendations would you give to someone considering this product?

Overall, I recommend Hotjar to any business that wants to improve their website and increase conversion rates.

Pros

Continually Improving Product
Performance Enhancing
Trustworthy
Efficient Service

Jared S.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2024

Best User Analytics Product

Likeliness to Recommend

9 /10

What differentiates Hotjar from other similar products?

- Heatmapping and Visual Session Recording: Hotjar’s heatmaps provide a visual representation of user interactions on your website. The session recording feature allows you to watch real user sessions, gaining valuable insights into behavior and pain points. - Usability Testing: This feature is particularly useful for UX designers and product teams.

What is your favorite aspect of this product?

- Heatmaps: Hotjar’s heatmaps are a game-changer. They visually highlight where users click, move, and scroll. This data informs design decisions and helps prioritize improvements. - Session Recordings: Watching real user sessions provides a deeper understanding of user behavior. It’s like having a front-row seat to your website’s performance. - User-Friendly Interface: Hotjar’s dashboard is intuitive, making it accessible even for non-technical users.

What do you dislike most about this product?

- Limited Integrations: While Hotjar integrates with popular tools, some users may miss specific integrations. Check if your preferred platforms are supported. - Pricing Tiers: As your site traffic grows, you’ll need to upgrade to higher pricing tiers. Be aware of the cost implications as your needs evolve.

What recommendations would you give to someone considering this product?

- Data Privacy: Hotjar collects sensitive user data. Ensure compliance with privacy regulations and clearly communicate data usage to your visitors. - Balancing Insights and Performance: Session recordings can impact site performance. Use them judiciously, especially on high-traffic pages.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Natalia E.

Role: C-Level
Industry: Communications
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2024

A great tool to understand website user's behavior

Likeliness to Recommend

10 /10

What differentiates Hotjar from other similar products?

Easy to integrate., create reports, and go step by step in the user's journey through your website.

What is your favorite aspect of this product?

The video recording of user's navigating on your website

What do you dislike most about this product?

There is nothing I don't like so far

What recommendations would you give to someone considering this product?

Excellent for every business, start learning what your users are searching for now!

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Hotjar

What is Hotjar?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2023 Data Quadrant Gold Medalist

Hotjar Ratings

91 Likeliness to Recommend

1 Since last award

96 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Hotjar?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Conversion Analysis The ability to capture and analyze conversion (transaction) data and conversion paths from the web or associated channels.

Data Visualization Visualize customer data in configurable dashboards or reports, and easily share these visualizations with decision makers.

Customer Journey Modelling The ability to effectively model and display customer behaviors or journeys through multiple channels and touchpoints.

Social Media Analytics Captures information on social signals from popular services (Twitter, Facebook, LinkedIn etc.).

Customer Value Analysis Predicts customer lifetime value based on past conversions.

Device and Browser Analytics Capture and summarize device and browser information.

Search Engine Optimization Provides targeted recommendations for improving and optimizing a page for organic search rankings (i.e. via A/B testing or multivariate testing).

Audience Segmentation The ability to create and analyze discrete customer audience segments based on user-defined criteria or variables.

Paid Search Integration Integrates with popular search advertising services (i.e. AdWords) and can make predictive recommendations around areas like keywords.

API Framework Move data to and from the platform and other customer interaction applications (i.e. Marketing Automation) with ease.

Audience Demographics The ability to capture, analyze and display customer demographic/firmographic data from different channels.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Voice of the Customer

Hotjar Reviews

Roxana M.

An invaluable tool for understanding users

Likeliness to Recommend

Pros

Jared S.

Best User Analytics Product

Likeliness to Recommend

Pros

Natalia E.

A great tool to understand website user's behavior

Likeliness to Recommend

Pros

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Feature Ratings

Conversion Analysis

Data Visualization

Customer Journey Modelling

Social Media Analytics

Customer Value Analysis

Device and Browser Analytics

Search Engine Optimization

Audience Segmentation

Paid Search Integration

API Framework

Audience Demographics

Vendor Capability Ratings

Quality of Features

Ease of IT Administration

Vendor Support

Business Value Created

Product Strategy and Rate of Improvement

Ease of Implementation

Usability and Intuitiveness

Availability and Quality of Training

Breadth of Features

Ease of Data Integration

Ease of Customization