Hootsuite Social Media Management SMB Logo
Hootsuite Social Media Management SMB Logo
HootSuite

Hootsuite Social Media Management SMB

8.5 /10
Category
Hootsuite Social Media Management SMB
8.5 /10

What is Hootsuite Social Media Management SMB?

Manage social networks, schedule messages, engage your audiences, and measure ROI right from the dashboard.

Company Details


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Awards & Recognition

Hootsuite Social Media Management SMB won the following awards in the Social Media Management - Midmarket category

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Hootsuite Social Media Management SMB Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Hootsuite Social Media Management SMB.

84 Likeliness to Recommend

1
Since last award

89 Plan to Renew

2
Since last award

81 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Hootsuite Social Media Management SMB?

6% Negative
7% Neutral
87% Positive

Pros

  • Respectful
  • Saves Time
  • Performance Enhancing
  • Reliable

Feature Ratings

Average 82

Social Moderation and Workflow Management

84

Social Media Channel Integration Inbound

84

Dashboards and Visualization

83

Campaign Execution

83

Social Response Management

82

Social Post Archival

82

Social Media Channel Integration Outbound

82

Trend Analysis

79

Sentiment Analysis

77

Vendor Capability Ratings

Average 79

Ease of Implementation

83

Business Value Created

81

Usability and Intuitiveness

81

Quality of Features

81

Ease of Data Integration

80

Ease of IT Administration

80

Breadth of Features

78

Ease of Customization

78

Vendor Support

76

Availability and Quality of Training

76

Product Strategy and Rate of Improvement

75

Hootsuite Social Media Management SMB Reviews

Miley E.

  • Role: Sales Marketing
  • Industry: Insurance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2020

Best for post scheduling and publishing

Likeliness to Recommend

9 /10

What differentiates Hootsuite Social Media Management SMB from other similar products?

Hootsuite Social Media Management offers many features at a reasonable price. Moreover, the features provided have many actions to keep one's work going.

What is your favorite aspect of this product?

My favorite aspect of this product is the post scheduling. This is since it gives me the chance to schedule when I want a specific post published.

What do you dislike most about this product?

I have no dislike for Hootsuite Social Media Management.

What recommendations would you give to someone considering this product?

If your business requires to meet its target audience through social publishing, you better try out Hootsuite Social Media Management and I am sure your goal will be achieved.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Allan M.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2020

Helpful for social publishing

Likeliness to Recommend

9 /10

What differentiates Hootsuite Social Media Management SMB from other similar products?

Unlike other similar products, Hootsuite Social Media Management has a free package whereby one can try its effectiveness before using it full-board. Another feature is its content management ability where one can control what is posted on their sites.

What is your favorite aspect of this product?

My favorite aspect of Hootsuite Social Media Management is social media monitoring which allows for both customer engagement and trend tracking. With customer engagement, it is possible for one to have a clear conversation with their clients and understand their needs deeply. About trend tracking, one can follow a specific thread to understand what customers think of their product or service and hence improve where necessary.

What do you dislike most about this product?

I really dislike the glitches encountered when trying to integrate with other social sites other than Facebook. I post my company's products/services in various social platforms but Hootsuite Social Media Management is not smooth in most of them.

What recommendations would you give to someone considering this product?

For someone that posts several marketing posts at once, Hootsuite Social Media Management is your thing.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy
  • Unique Features

Corey F.

  • Role: Sales Marketing
  • Industry: Entertainment
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2020

Easy to use and Super Powerful

Likeliness to Recommend

8 /10

What differentiates Hootsuite Social Media Management SMB from other similar products?

Ease of use

What is your favorite aspect of this product?

Single dashboard and metrics

What do you dislike most about this product?

Ease of use

What recommendations would you give to someone considering this product?

Explore features early on.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
  • Efficient Service

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