What is Hootsuite Social Media Management SMB?
Manage social networks, schedule messages, engage your audiences, and measure ROI right from the dashboard.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceHootsuite Social Media Management SMB Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Hootsuite Social Media Management SMB.
84 Likeliness to Recommend
1
Since last award
89 Plan to Renew
2
Since last award
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+83 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Hootsuite Social Media Management SMB?
Pros
- Respectful
- Saves Time
- Performance Enhancing
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Social Moderation and Workflow Management
Social Media Channel Integration Inbound
Dashboards and Visualization
Campaign Execution
Social Response Management
Social Post Archival
Social Media Channel Integration Outbound
Trend Analysis
Sentiment Analysis
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Ease of Data Integration
Ease of IT Administration
Breadth of Features
Ease of Customization
Vendor Support
Availability and Quality of Training
Product Strategy and Rate of Improvement
Also Featured in...
Hootsuite Social Media Management SMB Reviews
Mercy N.
- Role: Information Technology
- Industry: Consulting
- Involvement: End User of Application
Submitted Aug 2020
Great free plan
Likeliness to Recommend
What differentiates Hootsuite Social Media Management SMB from other similar products?
Hootsuite Social Media Management has a free plan that helps you learn how to navigate and use the paid package hence once you are done with the free plan it will be easy to use the paid plan.
What is your favorite aspect of this product?
My favorite aspect of this product is that you can keep track of posts across multiple social media platforms hence you stay up to date on what clients have to say about your offering and what your competitors are up to.
What do you dislike most about this product?
I do not have any dislike for the product
What recommendations would you give to someone considering this product?
I would recommend this product to every business person that would like to manage their social media account, market through social media or engage in social media monitoring.
Pros
- Reliable
- Performance Enhancing
- Trustworthy
- Efficient Service
Please tell us why you think this review should be flagged.
Andrés Julián G.
- Role: C-Level
- Industry: Education
- Involvement: IT Leader or Manager
Submitted Jul 2020
Currently None. Used to be market leader, not now
Likeliness to Recommend
What differentiates Hootsuite Social Media Management SMB from other similar products?
Used to be the market leader, but currently I don't see any differential. It's an OK system, but lacks innocation and it's a bit pricey.
What is your favorite aspect of this product?
The free version is OK to start.
What do you dislike most about this product?
It's pricey, and lacks innovations.
What recommendations would you give to someone considering this product?
To start with 3 free accounts it's great. However, it's costly and there are better new solutions, easier to use and with lower prices.
Pros
- Reliable
- Saves Time
- Enables Productivity
- Trustworthy
Cons
- Slower Product Innovation
- Less Generous
- Inhibits Innovation
Please tell us why you think this review should be flagged.
- Role: Sales Marketing
- Industry: Healthcare
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2020
"User-friendly, but pricey"
Likeliness to Recommend
Pros
- Trustworthy
- Friendly Negotiation
- Helps Innovate
- Efficient Service
Cons
- Less Reliable
- Less Productive
Please tell us why you think this review should be flagged.
Get Instant Access<br>to this Report
Get Instant Access
to this Report
Unlock your first report with just a business email. Register to access our entire library.
© 2024 SoftwareReviews.com. All rights reserved.