Hootsuite Social Media Management Enterprise Logo Award Winner Product Badge
Hootsuite Social Media Management Enterprise Logo Award Winner Product Badge
HootSuite

Hootsuite Social Media Management Enterprise

Composite Score
8.9 /10
CX Score
9.0 /10
Category
Hootsuite Social Media Management Enterprise
8.9 /10

What is Hootsuite Social Media Management Enterprise?

Manage social networks, schedule messages, engage your audiences, and measure ROI right from the dashboard.

Company Details


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Awards & Recognition

Hootsuite Social Media Management Enterprise won the following awards in the Social Media Management - Enterprise category

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Hootsuite Social Media Management Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Hootsuite Social Media Management Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

92 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Hootsuite Social Media Management Enterprise?

4% Negative
8% Neutral
88% Positive

Pros

  • Respectful
  • Efficient Service
  • Acts with Integrity
  • Enables Productivity

Feature Ratings

Average 86

Social Media Channel Integration Inbound

89

Social Moderation and Workflow Management

89

Social Media Channel Integration Outbound

88

Social Post Archival

88

Campaign Execution

87

Social Asset Management

87

Dashboards and Visualization

87

Social Response Management

86

Contextual Analysis

84

Trend Analysis

84

Sentiment Analysis

83

Vendor Capability Ratings

Average 85

Ease of Implementation

89

Business Value Created

87

Availability and Quality of Training

86

Ease of IT Administration

86

Usability and Intuitiveness

85

Quality of Features

85

Vendor Support

84

Ease of Customization

84

Ease of Data Integration

84

Breadth of Features

84

Product Strategy and Rate of Improvement

83

Hootsuite Social Media Management Enterprise Reviews

Avilash B.

  • Role: Sales Marketing
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

"Great for Social Management, Limited Analytics

Likeliness to Recommend

9 /10

What differentiates Hootsuite Social Media Management Enterprise from other similar products?

Hootsuite Enterprise excels with unlimited post scheduling, custom analytics, competitive benchmarking, a unified social inbox, team roles and permissions, streamlined approval workflows, and single sign-on. It's a robust tool for large organizations aiming to enhance social media management.

What is your favorite aspect of this product?

I love how it combines multiple social media management tools into one platform. The ability to seamlessly switch between different social accounts, schedule posts, and get analytics all in one place makes it incredibly efficient. It’s a real time-saver and keeps everything organized.

What do you dislike most about this product?

Nothin as such, only thing i dislike will the increasing rate although increasing it for a couple of months now due to its amazing features.

What recommendations would you give to someone considering this product?

First, assess your specific needs and see how Hootsuite's features align with them. Take advantage of the trial period to explore its capabilities. That's it.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Ava T.

  • Role: Sales Marketing
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

The social media management platform of choice.

Likeliness to Recommend

9 /10

What differentiates Hootsuite Social Media Management Enterprise from other similar products?

Effective social media platform monitoring is a huge reason why we use Hootsuite. In my view, Hootsuite provides my team with what we need to monitor sentiments around our brand across social media platforms and identify leading trends and conversations on these platforms, as they relate to our products and services. The ability to do the above is of great importance to my team, in order for us to be able to make data backed decisions as it relates to marketing approach and customer engagement strategies we employ across social media platforms, where-in we have got a presence.

What is your favorite aspect of this product?

Hootsuite's Owlwriter AI ( artificial intelligence ) is a very important part of my experience with Hootsuite, especially as it relates to content creation and ideation. From helping to quickly generate captions for contents to even using it to outrightly generate content ideas from scratch or utilizing it as an effective copyeditor, Owlwriter enables I and my team to get the best out of Hootsuite , while helping my team to save important human effort and time.

What do you dislike most about this product?

There are always discrepancies in the analytical data presented about our activities on Facebook and Instagram ( Meta products ) and what Hootsuite shows us on the dashboard. Although the fault for this lapse has a lot to do with Meta's restriction on third party apps. access to data, I will however love a situation where Hootsuite indicates the areas where there are differences in data values on the real time datasheets presented to users.

What recommendations would you give to someone considering this product?

Asides the issues around lags in post scheduling and discrepancies with activity analytics for Meta platforms, I think Hootsuite does a very good job in every other aspect of my social media management experience using it.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Security Protects

Shashank S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Features & Customization Never Disappoints

Likeliness to Recommend

8 /10

What differentiates Hootsuite Social Media Management Enterprise from other similar products?

Hootsuite Social Media Management Enterprise sets itself apart with its comprehensive feature set and scalability, making it ideal for large organizations. It offers advanced analytics, robust reporting, and extensive integrations with other business tools.

What is your favorite aspect of this product?

My favorite aspect of Hootsuite Social Media Management Enterprise is its advanced analytics and reporting capabilities. They provide deep insights into campaign performance and audience engagement, which are crucial for making data-driven decisions.

What do you dislike most about this product?

What I dislike most about Hootsuite Social Media Management Enterprise is the steep learning curve. While it offers a wealth of features, navigating the platform can be overwhelming, especially for new users.

What recommendations would you give to someone considering this product?

If you’re considering Hootsuite Social Media Management Enterprise, take full advantage of the free trial to familiarize yourself with its extensive features. Ensure you have a clear understanding of your social media strategy and how Hootsuite can support it.

Pros

  • Efficient Service
  • Helps Innovate
  • Continually Improving Product
  • Reliable

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