Hootsuite Social Media Management Enterprise Logo Award Winner Product Badge
Hootsuite Social Media Management Enterprise Logo Award Winner Product Badge
HootSuite

Hootsuite Social Media Management Enterprise

Composite Score
8.9 /10
CX Score
9.0 /10
Category
Hootsuite Social Media Management Enterprise
8.9 /10

What is Hootsuite Social Media Management Enterprise?

Manage social networks, schedule messages, engage your audiences, and measure ROI right from the dashboard.

Company Details


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Awards & Recognition

Hootsuite Social Media Management Enterprise won the following awards in the Social Media Management - Enterprise category

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Hootsuite Social Media Management Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Hootsuite Social Media Management Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

92 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Hootsuite Social Media Management Enterprise?

4% Negative
8% Neutral
88% Positive

Pros

  • Respectful
  • Efficient Service
  • Acts with Integrity
  • Enables Productivity

Feature Ratings

Average 86

Social Media Channel Integration Inbound

89

Social Moderation and Workflow Management

89

Social Media Channel Integration Outbound

88

Social Post Archival

88

Campaign Execution

87

Social Asset Management

87

Dashboards and Visualization

87

Social Response Management

86

Contextual Analysis

84

Trend Analysis

84

Sentiment Analysis

83

Vendor Capability Ratings

Average 85

Ease of Implementation

89

Business Value Created

87

Availability and Quality of Training

86

Ease of IT Administration

86

Usability and Intuitiveness

85

Quality of Features

85

Vendor Support

84

Ease of Customization

84

Ease of Data Integration

84

Breadth of Features

84

Product Strategy and Rate of Improvement

83

Hootsuite Social Media Management Enterprise Reviews

Amelie C.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2020

Provides better performance in social media manage

Likeliness to Recommend

9 /10

What differentiates Hootsuite Social Media Management Enterprise from other similar products?

It contains a more practical panel for the process of social media management within a single place, this allows to streamline the work process and schedule content easier to be published on each social network in which it is synchronized within HootSuite. It has a very flexible cost that adapts to any type of company and its functions are not complicated at all, this helps to have a better business ROI.

What is your favorite aspect of this product?

It has a simplicity that allows you to manage many social network platforms within the HootSuite panel without many complications, this allows you not to be jumping from social network to social network. I can schedule posts saving time and be more punctual when it comes to having posts ready without me needing to be on the HootSuite panel.

What do you dislike most about this product?

I would like this platform to be easier to be able to change the date of a publication, something like dragging and dropping within a calendar, so you would not have to be entering data or modifying one by one. Being able to anticipate a publication within IG TV there is no way, I have to do that type of publication manually, which is annoying not to manage that within the platform.

What recommendations would you give to someone considering this product?

This tool will be essential for the management of social networks without any problem, make sure to keep integrated all the platforms that are important to have an optimized space and have a good daily use managing the social networks of your company.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Unique Features

Taylor L.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2020

It is an essential tool for digital marketing

Likeliness to Recommend

8 /10

What differentiates Hootsuite Social Media Management Enterprise from other similar products?

It is simpler to use with excellent features that allow you to manage most of the social networks that currently exist. This tool drastically contributes to marketing and sales as it opens the doors to direct participation with customers, showing ways to improve services or products to boost sales.

What is your favorite aspect of this product?

It has an easy and simple configuration that can be used from managing simple social networks to larger and professional channels where you have a very large audience. With Hootsuite I have been able to plan in a personalized way what to publish within each synchronized social network in the panel, it also has a system where the dates and times of each publication can be programmed so that everything is in order and not have so much accumulated. The mobile application is very useful since it allows me to edit certain parameters of the publications and to be able to see how everything is going on the fly.

What do you dislike most about this product?

I have very few negative things about this platform, especially with the Facebook apis since it tends to not be so useful to be able to make a publication through Hootsuite since sometimes they are not made public by lowering the visits.

What recommendations would you give to someone considering this product?

With this platform, time and money are saved in account managers for marketing, automating the work process is essential for sales.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Trustworthy
  • Role: Sales Marketing
  • Industry: Not for Profit
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Apr 2020

Easy to use but limited capabilities

Likeliness to Recommend

9 /10

Pros

  • Efficient Service
  • Effective Service
  • Caring
  • Respectful

Cons

  • Commodity Features

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