Hootsuite Social Media Management Enterprise Logo Award Winner Product Badge
Hootsuite Social Media Management Enterprise Logo Award Winner Product Badge
HootSuite

Hootsuite Social Media Management Enterprise

Composite Score
8.9 /10
CX Score
9.0 /10
Category
Hootsuite Social Media Management Enterprise
8.9 /10

What is Hootsuite Social Media Management Enterprise?

Manage social networks, schedule messages, engage your audiences, and measure ROI right from the dashboard. With Hootsuite, users can schedule posts across multiple social networks (including Instagram, TikTok, Twitter, Facebook, LinkedIn, Pinterest, and YouTube ), manage organic and paid social content together, keep track of customer conversations, and gain actionable real-time insights from social media to make critical business decisions from one dashboard.

Company Details


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Awards & Recognition

Hootsuite Social Media Management Enterprise won the following awards in the Social Media Management - Enterprise category

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Hootsuite Social Media Management Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Hootsuite Social Media Management Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

92 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Hootsuite Social Media Management Enterprise?

4% Negative
8% Neutral
88% Positive

Pros

  • Respectful
  • Efficient Service
  • Acts with Integrity
  • Enables Productivity

Feature Ratings

Average 86

Social Media Channel Integration Inbound

89

Social Moderation and Workflow Management

89

Social Media Channel Integration Outbound

88

Social Post Archival

88

Campaign Execution

87

Social Asset Management

87

Dashboards and Visualization

87

Social Response Management

86

Contextual Analysis

84

Trend Analysis

84

Sentiment Analysis

83

Vendor Capability Ratings

Average 85

Ease of Implementation

89

Business Value Created

87

Availability and Quality of Training

86

Ease of IT Administration

86

Usability and Intuitiveness

85

Quality of Features

85

Vendor Support

84

Ease of Customization

84

Ease of Data Integration

84

Breadth of Features

84

Product Strategy and Rate of Improvement

83

Hootsuite Social Media Management Enterprise Reviews

Stephen H.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2021

super easy to use system

Likeliness to Recommend

5 /10

What differentiates Hootsuite Social Media Management Enterprise from other similar products?

front end provides amazing ease of use

What is your favorite aspect of this product?

front end planning

What do you dislike most about this product?

price is high for the lower end

What recommendations would you give to someone considering this product?

very easy to use and easy to integrate

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Paul H.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2021

Nice layout - easy to read

Likeliness to Recommend

9 /10

What differentiates Hootsuite Social Media Management Enterprise from other similar products?

The media library is very useful and saves so much time.

What is your favorite aspect of this product?

The media library is a real game changer.

What do you dislike most about this product?

When viewing multiple feeds the display can become a bit cluttered.

What recommendations would you give to someone considering this product?

Take the free trial first and view help videos as all the information is out there.

Pros

  • Reliable
  • Helps Innovate
  • Enables Productivity
  • Security Protects

Julia P.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Dec 2021

A bit expensive and not very intuitive - yet

Likeliness to Recommend

8 /10

What differentiates Hootsuite Social Media Management Enterprise from other similar products?

Pricing varies, some software centralise post scheduling, whilst hootsuite focuses timelines - this is particularly helpful when looking to cut down hours and streamlining marketing processes for smaller companies. As it's a bigger company it does have more features such as bigger analytics and more compatible third party apps.

What is your favorite aspect of this product?

It's been great being able to manage all my social media platforms in one place with ease. It has saved company time by scheduling posts in advance and planning my marketing ahead of schedule. Being able to view already posted content, scheduled content on the same platform is great and a helpful marketing tool.

What do you dislike most about this product?

High price and limited features, they are always looking to improve, no free plan option as of recent so no opportunity to trial this out (for new customers)

What recommendations would you give to someone considering this product?

Browse and compare features between various software before deciding if this is the right product

Pros

  • Efficient Service
  • Unique Features
  • Caring
  • Respectful

Cons

  • Slower Product Innovation
  • Less Productive

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